Catalina Remote screen frozen
I have been using Team viewer from my macbook pro to access my mac back in the UK. I am currently 2000 miles away.
It has worked well for 3 weeks and I have rebooted the remote several times and even switched remote users. Recently this has all stopped working and it looks to me as if teamviewer has crashed at the remote end. The remote screen comes up and there is a box that says the session was free and thank you for playing fair - there are three option buttons - option 3 "OK" is highlighted but I cant click it - I cant get any of the menu options to respond either. I have tried sending a force quit to the remote through the loccal teamviewer options but nothing happens.
I have killed the session and tried from a different device - my iPhone and I see the same unresponsive screen. infact i can take control from iphone and macbook at the same time and both get the same froxen screen - i would expect one to be declined when another takes control.
How can i get the remote working again without flying home to restart it?
Perhaps there should be a local option to forc e a restart of the remote machine.