No Screen share ID

afisa
afisa Posts: 2
in Mobile

Hi all,

I tried to share the Screen of a iPad via Teamviewer Quicksupport, but when pressing the'Start Broadcast' button nothing happens. The chat function is working. I have noticed that in the advanced options there is no Screen share ID. What could be the problem? 

The version of the QS and the Teamviewer is 15.3

 Thanks in advance for your help.

Best regards 

Adrian

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Comments

  • Vatsilidis
    Vatsilidis Posts: 655 ⭐Star⭐

    Hi @afisa 

    Have you allow screen sharing from menu settings?

    Please take a look to this post and I believe you will find the solution.

    Best regards

  • afisa
    afisa Posts: 2

    Thank you for your answer. It went in that direction. The problem was that our management tool (meraki) blocked screen capturing. After allowing this everything worked.

    Best regards

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