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Do i need a business licence for iphone screen sharing?

I am trying to help my parents who have just received new phones to set them up correctly. 

They both live in another country so I can't just pop round. 

They have managed to install the QS app and I can connect without screen sharing no problem. 

as soon as I try to use the screen sharing part it tells me I need an add on. 

when I click through to try to buy the add on nothing is available. 

I don't mind paying for the service if it is going to work 

anyone had this?

Thanks in advance

Tom

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Comments

  • VatsilidisVatsilidis Posts: 659 Star

    Hi @Walshie11 

    DO you guide your parents to adjust the settings on their phones, as they appear to this post?

    Probably applying these settings will give you the result you want.

    Best regards

    Pro
  • thanks for the reply, 

     

    they have followed those guidelines exactly, and I can connect to the device without screen sharing

    this is the pop up I get when I try to use the screen sharing id. 

     

    Screenshot 2020-03-14 at 22.51.20.png

  • then when I click on buy now, there is nothing available to purchase

  • VatsilidisVatsilidis Posts: 659 Star

    Let me transfer this to a Moderator and see why does this happen to you.

    Pro
  • VatsilidisVatsilidis Posts: 659 Star

    Have you already look at this post about the app purchase on iOS?

    Could you try it?

    Regards

    Pro
  • VatsilidisVatsilidis Posts: 659 Star

    Hi @Walshie11 

    I found what's happening!

    Please take a look at this post and scroll down. You will see the same message and the answer of Esther (community manager) on this.

    I hope this solves any worries that existed! In another case, please let me know.

    Best regards and take care

    Pro
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