Activation mails not sending to new agents

We've been having issues sending the activation mails to new agents within our corporation.
This worked fine before, but 3 agents are now not receiving the emails..
Removing the account and using a different mailaddress does not fix the issue.

Is there something i'm missing here, cause this is causing severe frustration within the team.

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Accepted answers

Esther

Hi @DK-TMG

Thanks for your message and sorry for the Email-delivery issue.

We got the info from our IT that the issue has been fixed. All emails should now be delivered as usual. Please see also our Status page.

Thanks and sorry,

Esther

All comments

Esther

Hi @DK-TMG

Thanks for your message and sorry for the Email-delivery issue.

We got the info from our IT that the issue has been fixed. All emails should now be delivered as usual. Please see also our Status page.

Thanks and sorry,

Esther

DK-TMG

I can confirm our user has received the email. Thank you for the fix.