no video sound in powerpoint

Hello,

we have the problem that we have no sound in a video show in powerpoint 2016.

The customers dont hear the sound of the video. Voice is good to hear.

We have a logitech webcam and a dell soundbar as speaker.

what can we do?

Thanks for a fast answer.

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Have you tried changing in these settings the soundbar at "Leutsprecher" with another system sound device like Standard playback or Built-in output?

Also in the menu Meeting have you choose as Participant interaction > Full interaction?

Screenshot 2020-03-18 01.08.29.png

restart the app and see the results?

Thanks, your idea was in the right way.

Have you tried changing in these settings the soundbar at "Leutsprecher" with another system sound device like Standard playback or Built-in output?

Also in the menu Meeting have you choose as Participant interaction > Full interaction?

Screenshot 2020-03-18 01.08.29.png

restart the app and see the results?

Thanks, your idea was in the right way.

It's my pleasure I could help!

Thank you and best regards