Pardoning emailer has gone haywire!

mstarken
mstarken Posts: 3
in General questions

Hello!  I was following the commercial use process, and something seems to be wrong with your pardoning email system.  I've getting a duplicate message every thirty minutes since I filled out the form.  (I did respond tto the first one with my completed form, by the way).

Can we make it stop?  :)

 

this is just today, and it's only 830AM!

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Comments

  • gavinsaxby
    gavinsaxby Posts: 1

    I have exactly the same issue here. The commercial use detected warning and having to fill the form in was irritating enough, but getting mailbombed into the bargain is maddening.

  • samster2
    samster2 Posts: 1

    Same.  Multiply by 10 or so different accounts, And I've received hundreds of replies.  Started after I submitted the signed form.

  • Esther
    Esther Posts: 4,051 Staff member 🤠

    HI @samster2 @mstarken @gavinsaxby 

    I am very sorry for the pardoning spam you experienced.

    There was a hiccup in the system and the team is working on a fix!

    Thanks and best,

    Esther

    Former Community Manager

  • mstarken
    mstarken Posts: 3

    Hi there!

     

    I think they figured it out, I got my last email at 4:35PM PT 3/18.  Thanks!

     

    P.S. @Esther I did respond with a form to the first one.  Do you think that will work or do we need to do something else?  

  • Esther
    Esther Posts: 4,051 Staff member 🤠

    @mstarken I will try find out for you ?

    Former Community Manager

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