Teamviewer GUI slow on Debian

mehturt

I am running TV 12 on my Debian GNU/Linux machine.  The problem is, after I start teamviewer, the GUI is terribly slow, it takes several seconds when I switch to TeamViewer window to redraw, or when I click on menu, it takes several seconds to show.

After like a minute or so, it starts working normally.  Note this is prior to connecting anywhere, just the GUI is running.

Any idea what could be the problem?

Thanks.

m.

ChristianCay

Dear mehturt,

Thank you for contacting TeamViewer.

Let's have a look to your system while you're running TeamViewer.

Please run these commands to diagnose your issue

cat /proc/cpuinfo | tee info.log
uptime | tee -a info.log
ps auxf | grep -i teamviewer | awk '{print $11 "\t" $4}' | tee -a info.log
free -h | tee -a info.log

Then send us the output so we can check what's happening.

We are looking forward to your comments.

Best regards,

Christian

mehturt

Hello Christian, thanks for looking into this. How can I share the info.log?

ChristianCay

Dear mehturt,

You can just paste the contents of the file on this post.

mehturt

processor : 0
vendor_id : GenuineIntel
cpu family : 6
model : 58
model name : Intel(R) Core(TM) i5-3230M CPU @ 2.60GHz
stepping : 9
microcode : 0x16
cpu MHz : 1276.945
cache size : 3072 KB
physical id : 0
siblings : 4
core id : 0
cpu cores : 2
apicid : 0
initial apicid : 0
fpu : yes
fpu_exception : yes
cpuid level : 13
wp : yes
flags : fpu vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush dts acpi mmx fxsr sse sse2 ss ht tm pbe syscall nx rdtscp lm constant_tsc arch_perfmon pebs bts rep_good nopl xtopology nonstop_tsc aperfmperf eagerfpu pni pclmulqdq dtes64 monitor ds_cpl vmx est tm2 ssse3 cx16 xtpr pdcm pcid sse4_1 sse4_2 x2apic popcnt tsc_deadline_timer aes xsave avx f16c rdrand lahf_lm ida arat epb xsaveopt pln pts dtherm tpr_shadow vnmi flexpriority ept vpid fsgsbase smep erms
bogomips : 5187.92
clflush size : 64
cache_alignment : 64
address sizes : 36 bits physical, 48 bits virtual
power management:

(4 cores)

09:22:32 up 25 days, 23:58, 50 users, load average: 0.42, 0.68, 0.68
/opt/teamviewer/tv_bin/teamviewerd 0.0
| 0.0
| 0.3
| 0.0
| 0.1
/opt/teamviewer/tv_bin/wine/bin/wineserver 0.0
total used free shared buffers cached
Mem: 11G 9.4G 2.3G 249M 275M 4.5G
-/+ buffers/cache: 4.5G 7.1G
Swap: 9.1G 335M 8.8G

ChristianCay

Dear mehturt,

Your system looks fine to support TeamViewer and run smoothly. 

Let's see if you're running the latest build by running the following command

teamviewer info

We are looking forward to your comments.

Best regards,

Christian

 

mehturt

TeamViewer 12.0.71510 (DEB)

teamviewerd status ● teamviewerd.service - TeamViewer remote control daemon
Loaded: loaded (/etc/systemd/system/teamviewerd.service; enabled)
Active: active (running) since Wed 2017-06-28 09:23:58 CEST; 1 months 6 days ago
Main PID: 860 (teamviewerd)
CGroup: /system.slice/teamviewerd.service
└─860 /opt/teamviewer/tv_bin/teamviewerd -d

TeamViewer ID: 665617970

ChristianCay

Dear mehturt,

Thank you for your message.

Could you please update TeamViewer to the latest version 12.0.76279 from our website and try again?

http://www.teamviewer.com/download/index.aspx

If the problem still occurs after the update, please feel free to contact us again.

 

Best regards,

Christian

mehturt

Hello Christian,

I downloaded the most recent version but it looks the same.

mehturt

In order to demonstrate the problem, I recorded my desktop where I start teamviewer, move the windows around and click menus.

https://youtu.be/tDNdLGhnLxE

ChristianCay

Dear mehturt,

Thank you for your video post.

What Debian version are you using?

I will like to check if I'm able to reproduce your issue with a default Debian installation with Window Maker.

Any information that might help us simulate your environment will be great.

We are looking forward to your comments.

 

Best regards,

Christian

mehturt

I'm on Debian 8.9 (amd64)

Tralalainan

I had similar issue and had to install a dummy video driver:

sudo apt update

sudo apt-get install xserver-xorg-video-dummy

create or edit file below

sudo nano /usr/share/X11/xorg.conf.d/xorg.conf

and paste below in the conf file then save file and reboot

Section "Monitor"

Identifier "Monitor0"

HorizSync 28.0-80.0

VertRefresh 48.0-75.0

Modeline "1920x1080_60.00" 172.80 1920 2040 2248 2576 1080 1081 1084 1118 -HSync +Vsync

EndSection

Section "Device"

Identifier "Card0"

Driver "dummy"

VideoRam 256000

EndSection

Section "Screen"

DefaultDepth 24

Identifier "Screen0"

Device "Card0"

Monitor "Monitor0"

SubSection "Display"

Depth 24

Modes "1920x1080_60.00"

EndSubSection

EndSection

I hope it helps someone.