How to cancel my order

LPodgajny

I want to cancel my subscription. The link provided in the solution does not direct me to any ticket, I can't find it anywhere. I tried calling, but no consultant is available. I have emailed you and got an automatic response:
Dear customer,

Please note that this email is an automated notification, which is unable to receive replies. If you need assistance, please contact us via www.teamviewer.com/support.

Cancel my subscription (both of them) and leave me alone. I consider my renewal cancelled. I did everything I could to make that happen.

Ararag

So here I am a year later (please see my previous post). Teamviewer has charged the autorenewal on my credit card again despite my request already over a year ago to cancel the autorenewal. I have been in contact to support by phone, email and also made a ticket through the support webpage. It's been 11 days and no response to my ticket. Come on Teamviewer! I see no other option but to dispute the credit card charge.

ftpsales

It is incredible how this company wants to make money by not allowing you to cancel a subscription, making it impossible to do so; they give you precise instructions you have to follow but they don't take you any where, the phone number they provide it only gives you prompts and the link to open a ticket keeps on opening tabs in your computer...

I need to cancel my subscription!!!!! I bought it a year a go and was unable to use it at all, ever!!!

angrymob1

Please cancel my subscription. I have already requested cancellation since last year!!! why keep sending me invoice and asking me to pay??!! Ridicolous!!! Are you trying to rip us off???

For others who are planning to purchase TeamViewer license, think twice before you do that!

Olsec

Hi there,

It's really grazy. Same here, trying already for more than 1 year to downgrade endprotection licence. Send a ton off emails, multible calls, mostly disconnect at the moment it's almost your turn. And the only digital message you will get is that there's not a ticket (?!!) 
My god, never ever experienced a company who works like that. 
In the end Teamviewer will be exit, don't want to spend money to a company like that anymore....wasted way to much time in trying, trying, mailen, calling....etc. 

Olsec. 

Natascha

Hi @Olsec, Hi @angrymob1 

Thanks for your posts. 

We received both of your recent cancellation requests and my colleagues have already been in contact with you. Kindly ask you to double check the last messages of my colleagues in your mailboxes. 

All tickets we receive from our customers will be processed accordingly. Therefore, I kindly ask you to be a little bit more patient until you receive a confirmation. 

If there are any further questions, feel free to contact us again. 

Wish you a great day. 

All the best,
Natascha

CGJR

They keep removing my reply for some reason but google illegal cancelation policies in your state. what they are doing is illegal and I had to send this to my legal team to get it cleared up.

 

good luck!

 

alexwisniewski1

Hi,
we're keep getting some invoices although we are not using TViewver for 2 years. Submitting a ticket to cancel the 'subscription' is also not there. Clicking "Submit a ticket" sends me straight away to this community. Nobody's is answering our calls. How can we cancel ?

AlenaC

Hello @alexwisniewski1 ,

thanks for your post. Welcome to the community.

Sorry to hear that you are having troubles. Please send me in a private message your email address.

Thanks in advance

Best, Alena

jfrullier

They give no link on the portal to remove our credit card, and they are giving a fake an dead link on their community portal supposed to allow to change credit card informations. So if you take once the subscription, you are trapped. They will kidnapp your credit card informations and **bleep** your money every year. So bad. This was an honest and performing company in the past... Try alternative programs. There are many and honest. Just google '"teamviewer alternatives". Good luck...

 

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Try alternative programs. There are many and honest. Just google "teamviewer alternatives". Good luck.

 

 

 

roberttopolski

I have exactly the same problem.

I have just spent 30 mins on looking for any form or link to raise a ticket to cancel my subscriptions. This resambles practices of some scam routines, not a reputable, global business. Please cancel my subscription with immediate effect and refuntd the full amount. I want nothing to do with teamviewer from now on.
 Open a ticket now!

roberttopolski

Hi Jean,

Please kindly elaborate how does one raise a ticket - your link does take me to anything resembling interface with a form to fill up, neither further instructions.

It's more like a sheap attempt to tire a subscriber attempting to cancel subscription. 

roberttopolski

this looks almost like a scam... I'm having a problem with raising a ticket about cancellation.

roberttopolski

Hi Natasha,

Can you please assist with cancelling my subscription?

I'm following the prompts and advise from your colleagues. The support from Germany, which is apparently helping UK customer base with overflow queries stopped responding and I'm left with vague advises about raising a ticket, which make me to go in circles on your support pages and forums as no clear interface for raising a ticket can be found.

Thank you.

roberttopolski

Unfortunately, it doesn't.

Can you please assist with cancelling my subscription asap?

Thank you.

JeanK

Hello @roberttopolski

Thank you for your message.

We are sorry to hear you had difficulties to cancel your license. ?

I confirm you that your license has already been cancelled by the customer care representative you have spoken to. You also got a credit note, the refund will be processed shortly. ?

If there is anything else we can do, please let us know.

Best,

Jean

RenaudEngie

Hi,
It is exactly the same for me here ... 1 hour that I'm looking everywhere without being able to create your ticket.
No links work, nothing. I do not understand where I can put my active licences to be able to cancel the for the next year.

Honestly it is the WORST cancellation process I have ever encountered. And I mean by FAR!
It was impossible to contact this nummer : 32 2808 8659

I'm waiting for you reply

BIlyana

Very difficult to send an email.  We need to cancel our plan immediately. The link provided below does not go anywhere. Simply does not work. We alredy sent an email to contact@teamviewer.com. I hope someone will reply. Sales@teamviewer.com is not active email anymore. 

 

JeanK

Hello @BIlyana,

Thank you for your message.

Sending an email to contact@teamviewer.com won't count as a cancellation request.

To cancel a license, you need to open a ticket. ?

You can open a ticket here: https://support.teamviewer.com/a/

You will find all the information you need in our Knowledge Base article here: How / until when can I cancel my subscription?

I hope this could help. ?

If not, do not hesitate to ask your questions here.

Cheers,

Jean

RenaudEngie

Hi,

It is my second reply. I don't know why but my first one was not shown anymore.
In a nutshell, I have to say that it is the WORST service I ever seen in my life. Really. I do not appreciate the way we have to cancel the licence. I already lost 1 hour of work the previous week to understand how everything works here. And I'm not able to create your ticket.
You must change that.

 

@JeanK, following your steps did not work at all for me. I'm redirected here in the community.

EDIT: My licenses are not registred into this account because when buying your teamviewer licences, it is not mandatory to have an account. Maybe all the problem is how can I registred my licences into this account to get access to the actual ticket portal.

JeanK

Hello @RenaudEngie

Thank you for your honest feedback. ?

I will make sure to forward your feedback to our dedicated team. 

What you said in your edit is right. To access the portal, you need to activate the license on your TeamViewer account. You will find all the information you need in our Knowledge Base article here: How to activate your license.The TeamViewer account is mandatory to open a ticket to our support, because the system needs to recognize licensed and non-licensed account.

Best,

Jean

Diagoras

I have the same problem but I bought the software online, so there is no salesman involved ! Why do you make this issue so difficunt to resolve ? I want to cancel my auto renewal now and you have to provide a swift and straightforward way to do it !

MaryJo

Yeah, that's a load of garbage.  When you try to submit a ticket, it just puts you on an endless loop between the main page and this page.  I, also, have been having issues with canceling my subscription.  I will NOT be paying for this.  If this does not get taken care of, I would suggest contacting the Better Business Bureau.  That is what I am going to do if they haven't settled this within 48 hours.

martina555

Hello,
our company also received invoice with renewal We would like to cancel our subsrcibtion but I can't find way how to.

Please contact me.

Kind regards,
Martina

 

AymericProteis

Hello Sir,

There is no possibility to open a ticket. Where is that function ? 

All the links in teamviewer support bring us to a community forum, which is absolutely useless in this case.

AymericProteis

Sir, your link to request a ticket is not working. Please provide me a link. I don't understand why this is so difficult to open a support ticket... I thought teamviewer was a very good and professional company, but now i have very doubtful and perplexed.

Thanks in advance for your quick reply.

Regards,

martina555

If you receive an answer, please post it here.

martina555

Same experience here.

Please if you receive an answer,  comment it here so I can see it as well.

Thank you so much!

AymericProteis

Like you, I am still waiting for the support to reply. Don't worry, i will post here the answer

RenaudEngie

I got an answer.

You have to register your teamviewer's key into your account. I don't remember how I've done that but you can find it in less than 15min.

But you really need the keys they have send when you have bought the soft.

When you have registered your keys, you will not be redirected to the community forum but in another website where you can send a ticket for cancellation.

Hope this help,
Renaud