How to cancel my order

I am not satisfied and would like to return. How to cancel my license. I am still on my 7 day money back guarentee period

Find more posts tagged with

Accepted answers

Esther

Hi there,

thanks for your posts. It´s sad to read you want to cancel.

However, we have a Knowledge Base article that gives you info all around a teamViewer subscription here:

https://community.teamviewer.com/English/kb/articles/44373-all-about-subscription

This article also explains how to cancel:

How / until when can I cancel my subscription?

For your security, all cancellations must be submitted in written form, by submitting a ticket. Written requests must be received by TeamViewer at least 28 days before the end of the initial subscription term or any subscription renewal term.

I hope this helps you.

Best, Esther

Fiona_G

Hi @下田潔司，

Thank you for your post. We are unable to affect or provide direct support in cancellation or licensing issues here in the community, for security purposes. Cancellation requests must be received in written form, which is easiest via the ticket system:

https://community.teamviewer.com/English/kb/articles/72027-how-to-submit-a-ticket

JeanK

Hello @stefanoc

Thank you for your message.

Unfortunately, you cannot cancel your subscription on the Community.

The only way to cancel is to submit a ticket via this link: Open a ticket now!

I thank you in advance for your understanding.

Cheers

Jean

All comments

GMagura

I'm trying to cancel my subscription but your website keeps opening tabs and dumping me back into the community. This is ridiculous!

Akiho

Hi timbosnintendo,

Thank you for your post and we are sorry for the inconveniences caused.

The support ticket has been generated, so please check your email inbox and reply to the ticket.

Customer support team will assist you further via the ticket.

We thank you in advance for your understanding and patient.

Best Regards,

Akiho

timbosnintendo

How do I cancel? I have tried to create a ticket, but it says website unavailable. I have tried to call and waited for over an hour with no answer. Please help me cancel this immediately. Thanks in advance for your help.

DarioCasta

I cannot make a ticket because you do not have de option in your portal.

How can I do that?

Is there another way to cancel?

Thank you in advance.

masand

I wish to cancel my subscription as I have now retired from my previous job where I needed it, please reimburse me.

Marietta Andree

NimaH

Very Very bad service..... They renewed my plan without sending a simple notification while I am not using Team Viewer long time. It's been few days I am following to return back money without any result ... I am sorry for Team Viewer...... They are cheating ......

aleb300

I agree with above post:

"This is a real Scam. they Charge you for next year of service and can't cancel it as they require 28 days cancelation it in"

Unbelievable ...

Akiho

Hi @brcoates,

Thank you for your post.

I have generated a ticket for you.

Please answer the e-mail you will receive in order to write and confirm your termination/cancellation request.

Thank you for your understanding and patient.

Best Regards,

Akiho

Hi @tOmputOr,

Thank you for contacting TeamViewer Community.

I will create a ticket for you.

Please answer the e-mail you will receive in order to write and confirm your termination/cancellation request.

We thank you in advance for your understanding and patient.

Best Regards,

Akiho

brcoates

I have never logged in!!!

brcoates

I have not used this service and wish to cancel!

tOmputOr

I no longer need this the 'Remote Access' subscription for my business and want to cancel it.

I tried following:

Customer portal - Subscription - billing Cycle: Not possible to edit
Login and create ticket for cancelling 'Auto Renewal': not possible to make a ticket, I keep comming up to this Community.

How do I cancel my 'Remote Access' subscription!

For real!

Akiho

Hi Noisiv1967,

Thank you for contacting us.

In order to cancel your subscription, please contact our customer support directly or submit a ticket.

Please note that a written notice is needed for cancellation confirmation, and posting in this forum does not count as submitting a ticket.

Regarding a ticket, feel free to check the knowledge article - How to submit a ticket

Thank you for your understanding and patient.

Best Regards,

Akiho

Noisiv1967

How do I cancel my renewal

User321457691234

I wonder why is it that you don't give users the ability to unsubscribe and cancel their subscription? If you are truly confident in your product, and if you're really all about customer service (like the award you claim you got, which I'm sure you paid for), why not give customers the ability to cancel? Because you are running a scam. That's why. I have notified my credit card company to decline all charges, so scam away.

We had purchased a "premium" product and have been spammed with ads and now don't have the ability to share sessions. There is no customer service to speak of, and this is the only "forum" that you can cancel your subscription in. Laughable. Cancel. Cancel. Cancel. I will be certain to spread the word about this terrible product to my 10,000+ LinkedIn connections.

AlenaC

Hi @Chantel ,

thanks for your message. Welcome to our community :)

As mentioned by my colleague @Justin, and on the bottom of the original invoice as well as our knowledge hub, cancellations must be submitted via the ticket system. If you no longer have access to a licensed account, please PM me the invoice number and email address used for the purchase, and we are happy to create a ticket for you.

Best, Alena

Chantel

Good Day,

Please cancel AccID 22626292.

Thanks

Akiho

Hi @Dr23Bs47,

Thank you for contacting TeamViewer Community.

In order to cancel your subscription, it requires to submit a ticket. Please kindly to sign in with your licensed account and create a ticket.

Please reply me know if you have an issue with submit a ticket.

Best Regards,

Akiho

Dr23Bs47

Account **Information removed as per Community Guideline**

Please cancel this account as from now. Thanks

makilali101

HI Want to Cancel my Subscription for a full Refund.Please guide me to cancel it.

Justin

Hello @JamieAxis,

I have created a ticket for you.

Please be patient as we currently have a high load of tickets.

I apologize for the inconvenience caused.

Best,

Justin

JamieAxis

Why is this still not resolved??!!! All i want to do is cancel my subscription!

jerrysteinle

how so i get team viewer out of my computer?

ladidah

We now have debt collectors chasing us for an unwanted subscription that was auto-renewed . Also deliberately opaque trying to find the cancel tools. Appalling business practise!

ladidah

We now have debt collectors chasing us for an unwanted subscription that was auto-renewed . Also deliberately opaque trying to find the cancel tools. Appalling business practise!

ladidah

Absolutely dirty tactics - auto-renewing an unwanted subscription and then sending debt collectors after we had cancelled. It was also very difficult to cancel and get real support for the issue. Teamviewer has now lost our business for life and we will be sharing details of our experience with our community. There are so many better products out there with honest business practices and real aims towards customer satisfaction. Despicable !

Ying_Q

Hi @Mads187,

Thank you for replying.

Kindly check your community message box for further assistance please.

Mads187

Thanks Natasha. The licence i am trying to cancel is for an employee who no longer works for the company. It doesn't matter what i try to do, i cannot get anywhere close to logging a support ticket through my team viewer account.

Is there an email address that i can send an email to that would allow me to cancel his subscription. It automatically renewed this year so i need to get it sorted ASAP as we are paying for it but no one is using it.

Please advise,

Thanks!

Madeleine

Flok

I need to cancel my subscription and get my money back

Ramosgest

Good afternoon,

Thanks for the answer.

The problem is that the page to create the ticket appears and after a few seconds it goes to another forum page.

not with myself so I'm asking for help or asking if anyone has ever happened

Best regards

TeamViewer Rise: The event for IT experts
Have you heard?! On October 21, we’re hosting TeamViewer Rise—and we want to see you there! The digital event dedicated to IT experts. Join us to hear industry leaders as they share demos, roadmaps, and real-world strategies for delivering better IT. Take part in our first annual event for Proven, ready-to-deploy…