How to cancel my order

Yuri_T

Hello,

Thank you for your post. 😊

We are unable to affect or provide direct support in cancellation or licensing issues here in the community, for security purposes. Cancellation requests must be received in written form, which is easiest via the ticket system: https://community.teamviewer.com/English/kb/articles/72027-how-to-submit-a-ticket

Regarding TeamViewer subscriptions, the license does renew unless canceled prior, as stated on the bottom of the original invoice: https://community.teamviewer.com/English/kb/articles/65605-subscription-renewal

Hope this will be helpful.

Best,

Yuri

IMD_TX

I am having almost identical problems to you. I purchased TeamViewer 11 for $1500.00 based on the performance of the free version and the sales representatives assurance that I "owned" the software and I would not need to pay for it again. Now it is non-functional, I have received a new EULA that I supposedly can object to but there is no link to object, there is no explanation of the process to object, support virtual chat tells me that this is not their responsibility.

I believe that I have been defrauded, and may resort to turning the matter over to the Texas State Attorney General to see if they can get any response. I am going to continue to try and reach someone for the rest of this week, then re-evaluate. Do you know how to find out if a class action suit has been, or could be, started?

Fiona_G

Hi @IMD_TX,

Thank you for your post. If you purchased a perpetual license, we recommend contacting our support team to check your license status. You´ll find the link to it in the top menu under Service --> Contact --> Give us a call.

Regarding the updated EULA, please refer to this thread for our latest response.

Thank you for your understanding in advance.

bartoc

For the record:

1. my license was abusively switched to commercial without immediate remedy or notification
2. I cannot cancel or open a ticket since I deleted my account
3. Teamviewer answered that they don't have to notify me if there is such a license switch since it's their software
4. Support will just send back to community for help which probably won't fix my situation
5. Credit partner issues threat while the discussion is ongoing with Teamviewer

I never had a worse software support experience in 20+ years.

Customers HAVE to be notified if a software company stops its service unless they pay. In particular if TV is at fault and a mistake needs to be corrected on the spot and not days or weeks later. The timeframe of fixing the issue without prior notification makes the whole argument from Teamviewer flawed.

bartoc

By the way, I called your support. It was useless and counter productive.

bartoc

Just to be clear: I suspect that the next step will be to meet TV or credit representatives in court and ask for damages for abusive commercial tactics and reimbursement of the unwarranted license fee.

bartoc

Just to be clear: I suspect that the next step will be to meet TV or credit representatives in court and ask for damages for abusive commercial tactics and reimbursement of the unwarranted license fee.

Riaansch2021

I require our Auto renewal to be removed from our subscription

Riaansch2021

How do you Cancel auto renewal and or cancel a subscription

Fiona_G

Hi @Riaansch2021,

Thank you for your post.

If you wish to terminate your subscription, please submit a ticket at least 28 days prior to the renewal date. For more information, you can read this article:

https://community.teamviewer.com/t5/Knowledge-Base/Subscription-renewal/ta-p/65605

Kind regards,

Scott1971

you need to submit a support ticket giving 28x days notice.

I must admit it is the most antiquated way of doing things -its almost like they do that to trap people in for an extended period of time.

that plus they never tell what the renewal price will be until the actual renewal date is rubbish.

then they announce a price rise of between x% & y% on an amount you dont know and cannot confirm without actually calling them - absolute rubbish - the renewal process is a joke

fafalaw38883

I would like to cancel my subscription. I tried to inform by email on the last day but seem nothing happened. How could I cancel the auto subscription? If teamviewer did charge my account, how could I get a refund??

Fiona_G

Hi @fafalaw38883,

Thank you for your post.

Cancellation requests must be received in written form, which is easiest via the ticket system: https://community.teamviewer.com/t5/Knowledge-Base/How-to-submit-a-ticket/ta-p/72027

Our support team answers calls and tickets in the order they are received as quickly and accurately as possible. Thank you for your patience and understanding in advance.

Kind regards,

1033729987

Hi Teamviewer,

Can you please help me cancel my account,

I need to cancel my account iD [The personal information has been removed as per the community guidelines.] can please help me?

I am and have had major issues with using Teamviewer on my computer.

When i try to use the system shuts my computer doem and we can not operate.

So this system of Teamviewer is no go for my usage.

Regards

Michael

[The personal information has been removed as per the community guidelines.]

Yuri_T

Hi @1033729987,

Thank you for your post. 

We are unable to affect or provide direct support in cancellation or licensing issues here in the community, for security purposes. Cancellation requests must be received in written form, which is easiest via the ticket system:

https://community.teamviewer.com/English/kb/articles/72027-how-to-submit-a-ticket

You can also contact our support team from the following link as well, so they will give you a possible solution:

https://www.teamviewer.com/en/support/contact/

Regarding TeamViewer subscriptions, the license does renew unless canceled prior, as stated on the bottom of the original invoice:

https://community.teamviewer.com/English/kb/articles/65605-subscription-renewal

Hope this information will be helpful. Thank you in advance for your understanding.

Best regards,

Yuri

DAvo502699922

Hello,

I'd like cancel the subscription. What I need do? It's very difficult. I can find the place for send a ticket, with the information for cancel the subscription.

Thanks a lot

Maria Parreita 

DAvo502699922

What's necessary doing to cancel my subscription?

JoshP

Hello @DAvo502699922

Thanks for your post.

You can find all information about subscriptions, including how to cancel, here.

claudia_roxana

Hello,
please cancel my subscription for account *Personal Information removed by moderator**. I haven't used your program for some time, I even deleted my account, but I see that you still issued my invoice. I mention that the cancellation procedure is much too difficult.
thanks

Esther

HI Claudia,

All cancellations must be submitted in written form, by submitting a ticket. Written requests must be received by TeamViewer at least 28 days before the end of the initial subscription term or any subscription renewal term. Please understand that a cancellation via the community is not possible.

See also: https://community.teamviewer.com/English/kb/articles/44373-all-about-subscription#how-until-when-can-i-cancel-my-subscription

Thanks and best, Esther

vivatrix

Hello,

I've tried at the end of last year to cancel my subscription by creating a support ticket.

Since then, i wanted to be sure the subscription was cancelled before doing my final payment.

My account got suspended before i could have the answer, and i just had to pay the fee from late payment, while not even being sure that my subscription is cancelled.

I haven't had that much difficulty cancelling a subscription in any service i've used ever.

I just want to cancel the subscription and be done with it.

Natascha

Hi @vivatrix

Thank you for your post and welcome to our community 😊

I'm sorry to read what happened. Would you mind to send your ticket ID in a private message?

Wish you a great day.

All the best,

Natascha 🙋‍♀️

vivatrix

i've sent you a message to know what i can do about it.

jtrien

Would like to cancel my subscription.

Terjohnny

Same issue here

juanjgon

Unfortunately, I have the same problem. Unable to cancel and lack of communication. This is a nightmare!

brianzzz

Hello,

I'm trying to cancel my subscription and need to create a support ticket.

How do I do this?

brian

Fiona_G

Hi @brianzzz,

Thank you for your post.

You can find the link to it in the top menu under Service --> Contact --> Submit a ticket.

https://community.teamviewer.com/English/kb/articles/72027-how-to-submit-a-ticket

Kind regards,

RobB64

Got same problem - as I see a lot of other people have! Not very good company ethics for sure!

So how do you cancel License?

Esther

Hi there,

thanks for your posts. It´s sad to read you want to cancel.

However, we have a Knowledge Base article that gives you info all around a teamViewer subscription here:

https://community.teamviewer.com/English/kb/articles/44373-all-about-subscription

This article also explains how to cancel:

How / until when can I cancel my subscription?

For your security, all cancellations must be submitted in written form, by submitting a ticket. Written requests must be received by TeamViewer at least 28 days before the end of the initial subscription term or any subscription renewal term.

I hope this helps you.

Best, Esther