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Teamviewer unresponsive on remote computer

I am able to establish a connection to the desktop but then the Clicks from the mouse and keyboard are no longer registering.  Only Alt-Tab works now. No longer have control of except the movement of the mouse What can I do to rectify the issue?

Comments

  • JoshP
    JoshP Posts: 408 Senior Moderator

    Hello @Dajoeman 

    Thanks for your post.

    Is the remote device a Mac, by chance? Apple requires additional steps to remotely control their devices running macOS 10.14 or higher.

    Hope this helps!

    Josh P.
    Senior Community Moderator

    Did my response answer your question? Help out others and select it as the Accepted Answer

  • Dajoeman
    Dajoeman Posts: 2

    It's a windows computer. It was working perfectly, but all of a sudden stopped responding to my clicks and the keyboard also. Alt-tab still works but I can no longer control it.

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