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Why does my licence only allows to connect to 1 device and not 3 while it is now availabe

Dear Teamviewer Team,

In jan 2020 I bought a teamviewer licence which allows me to connect to 1 device.

Now you guys offer the same licence to connect to 3 devices for the same price. 

Why does my licence does not allows me now to add 2 more devices?

Do I have to buy again? that would be unfair. 


 

Comments

  • JeanK
    JeanK Posts: 3,677 Moderator

    Hello @wsmalik,

    Thank you for your message. ?

    Please understand that we do not support any licensing/pricing questions inside the Community. Kindly please contact our sales team for any licensing questions: Contact Sales now

    They will be glad to help you with this. ?

    Best regards

    Jean

    French Community Moderator
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