activated 2-factor authentication - lost device

Mirkoo

Hi,

I activated 2-factor authentication and in meantime, i lost my mobile device, however, i saved activation code (in case you lost device) which doesn't work

how can i turn off and/or reset these 2-factor authentication?

I still know my username and pass

I am not payed user

best regard

Mirko

Ying_Q

Hi @Mirkoo,

Thank you for reaching out to us. 

Unfortunately that community moderators are not able to remove the setting of 2FA from TeamViewer account.  

Kindly visit Two factor authentication - Activation and Deactivation for more information and possible instruction please. On the other hand, you may register a new TeamViewer account with a different email address.

We are sorry for the inconvenience caused and hope the information above work for you.

Warm regards,

Ying