I live in NZ and am trying to support my 80 year old parents in the UK. I have successfully installed Teamviewer QS on their new ipads running the latest IOS (@ April 2020).
The software however so that no connection has been made and therefore the Partner ID code is not being generated.
I know they have a good internet connection so am confused as to why this is happening and what the cause could be. My only guess is that their home router's firewall is stopping the outbound traffic trying to connect to the Teamviewer server.
Can anyone offer any suggestions on how to fix this issue? If I knew the port number to allow traffic on, that would be a start. Any other suggestions would be much appreciated.