Meeting whiteboard, guest drawing appears in wrong area

Btallon
Btallon Posts: 1
in General questions

When I host a meeting and try to allow my guests to use the white board, the marks appear approx 6 inches to the left of  where they are trying to draw. My marks appear  as expected. This appears to be related to my use of dual monitors. I am running Win 10 on a laptop with an extra HDMI monitor set to extend my desktop. If I disconnect the extra monitor, guest drawing appear correctly. Both monotrs are set to the same resolution.

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  • JeanK
    JeanK Posts: 7,052 Community Manager 🌍

    Hello @Btallon,

    Thank you for your message and welcome in the TeamViewer Community! ?

    We tested it and could not reproduce this issue.

    Therefore, it seems to be related to the hardware/monitors you are using. We cannot provide any solution for this, unfortunately. 

    I thank you in advance for your understanding. ?

    Best,

    Jean

    Community Manager

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