The license you tried to activate is already activated on another TeamViewer account.

petermlamont

I just purchased a remote access license and created a login as a part of the purchase process. When I log in it says "The license you tried to activate is already activated on another TeamViewer account.". I called support who said (when I called sales) "We can't help you, you need to speak to support". Whne I called support they said "we can't help you as there is no support for remote access". The invoice I received came through on the correct email account, so why does it say it is activated somewhere else? 

Ying_Q

Hi @petermlamont,

Thank you for posting.

Can you kindly check out the following articles for more information please:

1. How to activate your Remote Access Plan - for full instructions on license activation
2. FAQ on Remote Access Plan 
3. Can you also make sure that your TeamViewer account is verified and no company profile attached please
4. If you would like to get assistance from TeamViewer support team, kindly raise a ticket with a licensed account on TeamViewer Support Portal

Hope it would be helpful.

Warm regards,

Ying