Duplicate invoice

You send me a payment reminder about the invoce n: **Do Not Post Invoice Numbers**, but I bought only a licence of your software and the payment has been done with the invoice **Do Not Post Invoice Numbers**, this last invoce has been immediatelly payed with credit card.
Pls, delete the invoice **Do Not Post Invoice Numbers** and cancelled the related payment reminder.
I wait for your feedback.
Thanks

Regards

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studiogo

Sorry,

I think that my account is not correctly associated with the payed licence, so when I try to open a ticket I'am re routed to the community portal.

I do not be able to resolve this problem by my self so I need to be supported from someone fron Teamviewer.
Pls, can you help me?

JoshP

Hello @studiogo

Thank you for the clarification.

I changed the link in my original post, as I'd meant to send you to the article describing the steps to do this. Here is the article as well:

How to submit a ticket

studiogo

I did not find a way to submit a ticket.

Is there a service mail to explain my problem?

Thanks in advance.

JoshP

Hello @studiogo

Thank you for your post.

Please know that the TeamViewer Community cannot assist with cancellations nor resolutions of invoices.

Please submit a ticket so the appropriate team may assist.

Thanks in advance.