I am using the free version of Team Viewer and amd simply trying to set up automoatic access with an ederly relative on the opposite coast. The system works well nomrally but everytime I log in, I need her to also also log in and give me her password. This has generally been working fine for the last few years (which I am indebted to Team Viewer for btw-thank you). However as she gets older it is getting more challanging to go through this step and I just want to set up automatic "Grant Access" to get into her acoount as needed. On paper this seems like it should be very easy but has been a major pain the **bleep**. I have resigned her in with an account usnername and password, I have gone through all of the authorizations, devices clearances etc at both ends, hers and mine. On each computer I can sign into Team Viewer on the site but when I launch the remote program via the icon on her system and try to log in on the main UI to set up "Grant Access", it says the system doesn't regonize her credintials. This is after I just signed in on another log in area? I know her creditinals are correct and validated and it is driving me nuts why this won't work! Any suggestions would be apprecieated. We are both using Mac's with the most recent version of the Catalina OS. Thanks
