Easy Access no longer working

moc75

Was working fine previosuly but no I am not granted easy access anymore and  all users I am trying to join have to grant me access. When they grant me access the cursor is a big blue arrow and I can not control the remote computer. 

JeanK

Hello @moc75,

Thank you for your message and welcome to the TeamViewer Community! ?

Could you please make sure, you have Full access set up on your local computer and on the remote computer?

We explain how to proceed in this post right here: Re: Lost control over remote session 

I hope this could help. ?

If not, do not hesitate to ask your questions here. ?

Best,

Jean

JeanK

Hello @moc75,

Thank you for your message and welcome to the TeamViewer Community! ?

Could you please make sure, you have Full access set up on your local computer and on the remote computer?

We explain how to proceed in this post right here: Re: Lost control over remote session 

I hope this could help. ?

If not, do not hesitate to ask your questions here. ?

Best,

Jean

adrasteia

https://community.teamviewer.com/English/discussion/comment/93568#Comment_93568

Thank you! I looked everywhere, and this specifically "Could you please make sure, you have Full access set up on your local computer and on the remote computer?" answered my question. One of my PCs only had "view and show". Thanks again.

JeanK

Happy the answer could help you find the issue, @adrasteia!

Have a great day.

/JeanK