link icon
Ask The Community

Do you want to enjoy the new TeamViewer user interface for Windows?

Download the new version and let us know what you think about it! 👉 Please click here 👈

"The token is invalid" when clicking email verification link

I created a free account and immediately clicked the link in the validation email. However, it just says "The token is invalid" when the page loads. It does this whether I click it directly, copy and paste it into the browser, or right-click it and open it in a new tab.

Also, there is no way to submit a ticket on this website. The TeamViewer support page just loops you back to the community page over and over. I also do not see any way to resend the verification email in my account. Please advise.


  • JeanK
    JeanK Posts: 4,982 Senior Moderator

    Hello @Gordo,

    Thank you for your message and welcome to the TeamViewer Community! ?

    The token your activation link has become invalid because you already successfully validated your account. So it's all fine for you regarding this. ?

    Please note that our customer support is only available for users having purchased a TeamViewer license. For users of the free license, the Community is the right place to ask questions. 

    I hope this could help. ?

    Best regards


    French Community moderator


    Did my response answer your question? Help out others and select it as the Accepted Answer

    👉 Have you already tried out the new TeamViewer user interface? Do you want to give feedback? 👈
    ✅ GREAT - Go Ahead!