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Can't buy additional channels. Button not working.

Hello.

I can't buy additional channels because your button show me this message: "Unfortunately, you have not activated your Customer Portal account. Please click on the activation link sent after your purchase"

And button "Sign out".

But I haven't any emails from you with activation link. And button "Sign out" do nothing (not working).

How can I buy additional licenses?

Thank you. Best regards. Vladimir

Screenshot 2020-06-02 at 15.23.23.png

Comments

  • JeanK
    JeanK Posts: 5,782 Community Manager 🌍

    Hello @zabota,

    Thank you for your message. ?

    I resent you the customer portal activation link. From there, you will be able to buy additional channels. ?

    Alternatively, you can also contact our sales team directly: https://www.teamviewer.com/en/support/sales-inquiry/ 

    I hope this could help. ?

    If not, do not hesitate to ask your questions here. ?

    Best regards

    Jean

    Community Manager

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  • zabota
    zabota Posts: 2

    Hi, Thank you for your answer. But I didn't receive any emails.

  • JeanK
    JeanK Posts: 5,782 Community Manager 🌍

    Hello @zabota,

    After double-checking, I confirm that the customer portal is not available for your country/geolocalisation yet.

    For the moment, you will need to contact our sales team to make any license upgrade.

    I thank you in advance for your understanding.

    Best,

    Jean

    Community Manager

    ---

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