Invoicing
Hello,
there's information in my customer panel that my invoice is unpaid but i did pay for it about 2 weeks ago. Could you please provide an e-mail address where i could send you a bank transfer confirmation?
Best Answer
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Hello @kjasinski,
Thank you for your message and welcome to the TeamViewer Community! ?
Yes, you can send your payment confirmation by submitting a ticket to our customer support.
They will verify the payment and unblock the license if the payment has been received.
We explain how to proceed in this Knowledge Base article right here: How to submit a ticket
I hope this could help. ?
If not, do not hesitate to ask your questions here. ?
Best regards
Jean
Community Manager
6
Answers
-
Hello @kjasinski,
Thank you for your message and welcome to the TeamViewer Community! ?
Yes, you can send your payment confirmation by submitting a ticket to our customer support.
They will verify the payment and unblock the license if the payment has been received.
We explain how to proceed in this Knowledge Base article right here: How to submit a ticket
I hope this could help. ?
If not, do not hesitate to ask your questions here. ?
Best regards
Jean
Community Manager
6 -
Thank you for your help
1
