TV remembers my password or not, I never know

Hi,

I have almost 100 TV clients installed all over my clients. I access them from 3 of my offices. All clients are setup with unattended access, they are all added to my account, and I use client-related passwords to access them all.

The PROBLEM is that when connecting to client sometimes it asks for TV password, but sometimes it does not. Sometimes TV remembers the typed-in password, then does not ask again, and in some cases it never remembers password and I need to type it every time.

I don't get it. What's the rule here?
Can I somehow clear all saved passwords and force ALL clients to ALWAYS ask for password? For my predefined customer-related password, of course, NOT for random password, if you know what I mean.

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    User: "JeanK"
    Community Manager
    Accepted Answer

    Hello @Labsy,

    Thank you for getting back to us. ?

    We could not reproduce this on our test devices...?‍♂️

    Could you please check on the remote computers that do not ask you for a password, that Easy Access is disabled?

    If Easy Access is enabled on the remote computer, TeamViewer will not ask you for a password, even though the field is empty in your Computers & Contacts list.

    Note: To enabled Easy Access, the remote computer has to be assigned to your account

    You will find all the information you need regarding this topic in our Knowledge Base article here: Easy access 

    Best regards

    Jean 

    Community Manager