Purchased Remote Access but still says it's free

EoghanBuggy

Hi,

I created a new free account and then activated it. I then purchased Remote Access licence and got payment confirmation emails. My account still says it's free and I never got an activation email. 

JeanK

Hello @EoghanBuggy,

Thank you for your message and welcome to the TeamViewer Community! ?

You will need to contact our customer support directly to get this sorted.

You can contact our customer via the following link:

• Via support ticket: https://support.teamviewer.com/a/ 

I thank you in advance for your understanding. ?

Best regards

Jean