Unable to connect


Whenever I try to connect to another TeamViewer I get the error message "Connection not authorized". Customer support has already tried to reset my ID, but it had no affect.

Please give me some support here!!


  • JeanK
    JeanK Posts: 7,015 Community Manager 🌍

    Hello @dsntaylor325,

    Thank you for your message and welcome to the TeamViewer Community! ?

    The remote computer you are trying to connect to might have a Black or Whitelist enabled, which is blocking you.

    Could you please check in the TeamViewer options and see if it is the case?

    To do so, please click on Extras → Options → Security and click next to Black and Whitelist, click on Configure

    Best regards


    Community Manager

  • dsntaylor325
    dsntaylor325 Posts: 2 ✭✭

    This is not the issue. The message I keep getting when I try to use TeamViewer is "Connection not authorized". The indicates some kind of disablement coming from the TeamViewer team. From the message I can't tell what the problem is and I can't get any help from TeamViewer customer support.

  • JaxBrann
    JaxBrann Posts: 2 ✭✭

    Did you find a resolution for this? I am having the exact same problem. It says connection not authorized…please help if you can.