Can not install TeamViewer - Installation hangs and ends with error

Hi,

I'm trying to install TeamViewer on a Laptop with Windows 10 Pro 2004 but the instalation hangs on this step "Copy to C:\Program Files (x86)\TeamViewer\tvinfo.ini" and after a lot of time I receive the following error from TeamViewer setup and the setup rolls back:

---------------------------
TeamViewer Setup
---------------------------
Error:
An error occured during the installation.
Installation aborted!
---------------------------
OK
---------------------------

Could someone help with this problem?

Regards,

rdpk7

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Accepted answers

rdpk7

I found the reason for the error.

I report Comodo Personal Firewall version 12.2.2.7036 incompatibility with all actual installers of TeamViewer.

Solution:

Uninstall Comodo Personal Firewall!

Regards,

rdpk7

All comments

rdpk7

I found the reason for the error.

I report Comodo Personal Firewall version 12.2.2.7036 incompatibility with all actual installers of TeamViewer.

Solution:

Uninstall Comodo Personal Firewall!

Regards,

rdpk7

JeanK

Hello @rdpk7

Thank you for your message and welcome to the TeamViewer Community! ?

Please try the following troubleshooting method:

Re: Installation Troubleshoot

Let me know if this could help! ?

Best regards

Jean

rdpk7

Dear @JeanK

I don't have any "Tune-up" apps running on my computer like CCleaner etc.
I have deleted all the TeamViewer related entries in my registry
I have have deleted all TeamViewer related files in both of these directories:
- C:\Program Files (x86)\TeamViewer
- C:\Users\USERNAME\AppData\Roaming\TeamViewer

The problem still exists - I can't install TeamViewer - the installation hangs on this step "Copy to C:\Program Files (x86)\TeamViewer\tvinfo.ini" and after a lot of time I receive an error from TeamViewer setup and the setup rolls back!

You can find the same problem here (in German):

https://community.teamviewer.com/t5/TeamViewer-Allgemeine-Fragen-DE/Error-beim-Neu-Installation/td-p/73629

Kind regards,

rdpk7

JeanK

Hello @rdpk7

Thanks a lot for sharing that your firewall was the actual issue. ?

We will add this to our trouble-shoot knowledge and will share this with all users having installation issues.

Have a good Sunday! ?

Best regards

Jean

rdpk7

Dear @JeanK,

I'm happy in I can help anyone with the same issue.

Kind regards,

rdpk7

jubsdell

davidoof

got same issue at 2 different pc's with newest version from webside or chip.de

setup stuck at "Copy to C:\Program Files (x86)\TeamViewer\tvinfo.ini" or next step

comodo firewall give no warnings / problem is still wehen comodo is disabled with all features.

my solution until setup stuck kill it with taskmanager, so all teamviewer files still exist (dont let setup remove all files after timeout).

create new shotcut if needet start programm. working at both win 10 pc's. now.