Can not install TeamViewer - Installation hangs and ends with error

rdpk7
rdpk7 Posts: 6
in General questions

Hi,

I'm trying to install TeamViewer on  a Laptop with Windows 10 Pro 2004 but the instalation hangs on this step "Copy to C:\Program Files (x86)\TeamViewer\tvinfo.ini" and after a lot of time I receive the following error from TeamViewer setup and the setup rolls back:

---------------------------
TeamViewer Setup
---------------------------
Error:
An error occured during the installation.
Installation aborted!
---------------------------
OK
---------------------------

 

Could someone help with this problem?

 

Regards,

rdpk7

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Answers

  • JeanK
    JeanK Posts: 7,040 Community Manager 🌍

    Hello @rdpk7

    Thank you for your message and welcome to the TeamViewer Community! ?

    Please try the following troubleshooting method:

    Let me know if this could help! ?

    Best regards

    Jean

    Community Manager

  • rdpk7
    rdpk7 Posts: 6

    Dear @JeanK

    • I don't have any "Tune-up" apps running on my computer like CCleaner etc.
    • I have deleted all the TeamViewer related entries in my registry
    • I have have deleted all TeamViewer related files in both of these directories:
      • C:\Program Files (x86)\TeamViewer
      • C:\Users\USERNAME\AppData\Roaming\TeamViewer

    The problem still exists - I can't install TeamViewer - the installation hangs on this step "Copy to C:\Program Files (x86)\TeamViewer\tvinfo.ini" and after a lot of time I receive an error from TeamViewer setup and the setup rolls back!

    You can find the same problem here (in German):

    https://community.teamviewer.com/t5/TeamViewer-Allgemeine-Fragen-DE/Error-beim-Neu-Installation/td-p/73629

    Kind regards,

    rdpk7

  • JeanK
    JeanK Posts: 7,040 Community Manager 🌍

    Hello @rdpk7

    Thanks a lot for sharing that your firewall was the actual issue. ?

    We will add this to our trouble-shoot knowledge and will share this with all users having installation issues. 

    Have a good Sunday! ?

    Best regards

    Jean

    Community Manager

  • rdpk7
    rdpk7 Posts: 6

    Dear @JeanK,

    I'm happy in I can help anyone with the same issue.

    Kind regards,

    rdpk7

  • jubsdell
    jubsdell Posts: 1

    TeamView.JPG

  • davidoof
    davidoof Posts: 1

    got same issue at 2 different pc's with newest version from webside or chip.de

    setup stuck at "Copy to C:\Program Files (x86)\TeamViewer\tvinfo.ini" or next step

    comodo firewall give no warnings / problem is still wehen comodo is disabled with all features.

    my solution until setup stuck kill it with taskmanager, so all teamviewer files still exist (dont let setup remove all files after timeout).

    create new shotcut if needet start programm. working at both win 10 pc's. now.

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