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Your license or your partners license is blocked

good morning, i have an issue with accessing my team viewer 9, its saying your license or your partners license is blocked, please can you take a look at this?

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  • Yuri_T
    Yuri_T Posts: 2,050 Moderator

    Hi @mtyler89 ,

    Thank you for your post.

    In this case, I recommend to call our support team directly so they will assist you further.

    You can also read this article for more information: https://community.teamviewer.com/t5/Knowledge-Base/This-device-has-been-blocked/ta-p/91345

    I apologize for any inconvenience caused.

    Kind regards,
    Yuri

    Community Moderator/ コミュニティモデレーター
  • mtyler89
    mtyler89 Posts: 2

    thanks Yuri, unfortuently i did try to call the number before i posted on here but the phone number listed on the website for australia is wrong, it goes to a different company. 

    Please can you confirm what the correct number is?

    Thanks

    Mike

  • Yuri_T
    Yuri_T Posts: 2,050 Moderator

    Hi @mtyler89 ,

    Thank you for your reply.

    I did a test call from the list: https://www.teamviewer.com/en/support/contact/ and I confirmed that the Australian phone number is correct and goes to TeamViewer.

    Could you please try it again?

    I apologize for any inconvenience caused.

    Kind regards,
    Yuri

    Community Moderator/ コミュニティモデレーター
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