I can’t delete the old compute ID and add a new ID

eronryabets
eronryabets Posts: 1
edited February 2023 in General questions

I can’t delete the old compute ID and add a new ID

I I changed Windows, and now I can not log inScreenshot_251.png

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  • Fiona_G
    Fiona_G Posts: 689 Staff member 🤠

    Hi @eronryabets,

    Thank you for your message and welcome to the TeamViewer Community! ?

    I’m sorry to hear about the issue you were experiencing.

    As the language showed in your screenshot is not English, unfortunately we couldn’t identify the exact error message.

    To help you find a solution ASAP, I would recommend creating a support ticket with the required information.

    Alternatively, you can contact our support directly, they will be able to help: https://www.teamviewer.com/en/support/contact/.

    I hope the information above would be helpful!

    Best regards,

    Fiona

    Fiona_G
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