Blacklist

StefanRenz

Hello,

we have Tensor in use at our company Teamviewer. Several external companies with several 100 employees cannot dial in with us because their Teamviewer IDs are blacklisted. As these companies have a high fluctuation in connection with hardware replacement, we need a practical solution how to get external companies on the whitelist without adding each ID manually to the whitelist. What are the possibilities and where (link) can I find detailed information?

Thank you for your message and best regards,

Stefan Renz

Hallo,

wir haben bei uns in der Firma Teamviewer Tensor im Einsatz. Mehrere Externe Firmen mit mehreren 100 Mitarbeitern können sich bei uns nicht einwählen da deren Teamviewer IDs geblackliset sind. Da bei diesen Firmen eine hohe Fluktuation in Verbindung mit Hardwareersatz vorhanden ist, benötigen wir eine praktibale Lösung wie wir externe Firmen auf die "Whitelist" bekommen ohne händisch jede einzelne ID zur Whitelist hinzuzufügen. Was für Möglichkeiten gibt es und wo (Link) finde ich dazu detaillierte Informationen?

Danke für Ihre Nachricht und viele Grüsse,

Stefan Renz

 

Maël_

Hi Stefan, 

Here is an article + a video which describes how to use Whitelisting.

Once watched you will agree with me that you can add under the whitelisting:

• TeamViewer device ID(s) 
• TeamViewer Account(s)
• TeamViewer Organization(s)

So what you have to do: Simply edit the whitelisting policy by adding the third party organization named XXX, to allow all the users part of this organization to connect to your devices. If you need more granularity with the organization YYY you can add under the same policy only some of their users. With this, you control exactly who can connect to your devices.

If you manage the devices via policy, just edit the corresponding policy and the change will be immediately added to your devices.

Further information about the policies here : 

Important information: Assigning and using TeamViewer setting policies is only available for managed devices. Please make sure you assign all devices to your account or better to a Master account beforehand.

If you don't manage your device as mentioned above this article will help you 

Hope this will help.

Please keep us posted