The Entered License is Invalid

mbancroft

we have been using a licensed copy of Teamviewer since March of this year, yesterday licensed user was kicked off remote session and when I check the console, it tells me the entered license is invalid. we are licensed until March 2021, and this is making it difficult to get work done. Can you please let me know what is going on?
Thank you!

Fiona_G

Hi @mbancroft,

Thank you for your message and welcome to our community.

I'm sorry to hear about the issue you were experiencing. Please contact our support team to check your invoice status and get further assistance

via support ticket

via phone support

They will be more than happy to help.

Best regards,

Fiona

kerrybroadhead

The support ticket link does not work.

Fiona_G

Hi @kerrybroadhead,

Thank you for your post and welcome to our community.

With regard to the support ticket, you have to submit a ticket with your licensed account, if you have not activated your license into the account, it doesn't work. Please read this article for more information: https://community.teamviewer.com/t5/Knowledge-Base/How-to-submit-a-ticket/ta-p/72027

If you have activated a license into your account, please kindly also try this link: https://www.teamviewer.com/en/support/#submitTicket

Best regards,

Fiona