I am using the latest TV on Mac Catalina, supporting a friend on Mac Mojave.
I have two problems at the moment. One is due to an error on my part, which will need her to do some stuff to solve. The other is new, but maybe is a consequence of my error.
TV was working fine to connect to her system, but I set her TV preferences to Start TeamViewer with System, without understanding the consequences. After that I was able to connect to her screen but mouse and keyboard did not work. I now realise this is to be expected unless she either turns off Start with System or grants suitable permissions in the Privacy section of System Preferences.
However, things have got a bit worse. I now find that when I run TV and attempt to remote control her computer using the password I have set, TV just says Connecting for a while and then the Connecting panel disappears. Is this a separate issue, in which case how do I solve it. or is it an expected result of my previous error? I am a bit surprised that I should have this issue when I had previously been able to connect even with my error. But she might have restarted her machine recently, if that makes a difference