Remote Printing not working after upgrading remote machine to Windows 10

ExcalKnight
ExcalKnight Posts: 1
in General questions

Using v15.7.6 of Teamviewer, customer was previously accessing a Windows 7 PC via Remote from a Mac running MacOS 10.15.6 (Catalina).  On the weekend they upgraded the Windows 7 PC to Windows 10 and remote printing no longer works.

Is there a way to remove the remote printing function, then re-enable it in Teamviewer?  Want to go through setup again to re-install drivers but there seems to be no way to resolve.

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  • Fiona_G
    Fiona_G Posts: 689 Staff member 🤠

    Hi @ExcalKnight,

    Thank you for your message and welcome to our community.

    I'm sorry to hear about the issue you were experiencing. I would recommend contacting our support team to find a solution, you can do this in two ways:

    via support ticket

    via phone support

    Our customer support team will be glad to help.

    Best regards

    Fiona

    Fiona_G
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