No Activation Email - Account not Upgraded after Purchase

Purchased Teamviewer annual subscription through my company on July 29 2020, but my account has yet to be upgraded and I have received no email for activation.  Coming up on a week almost, not sure where to file a ticket or whom to contact.  Please advise.  


  • Fiona_G
    Fiona_G Posts: 689 Staff member 🤠

    Hi @gilp456,

    We apologize for the delay.

    In this case, I would recommend reaching out to our support team via phone with the account you used to purchase your license. Our support team will be happy to provide further assistance.

    Thank you for your patience and understanding in advance.

    Kind regards,