Account not activated showing as free

logix42p

I purchased Teamviewer two weeks ago and its still showing as free.

Please can this get resolved.

Esther

HI @logix42p 

Please see this article to learn more about How to activate your Remote Access Plan 

Thanks and ebst,

Esther

logix42p

Esther,

I havent got any company setup within the user management and dont see any users.

Only the option to Create a Company and start trial.

Please advise.

Esther

That´s even better and so you can directly go to Step 1: https://community.teamviewer.com/t5/Knowledge-Base/How-to-activate-your-Remote-Access-Plan/ta-p/53579#toc-hId--2074509923

 

logix42p

I dont think my account is activated as i have tried  those steps.

Esther

Did you already check/verified how many endpoints have been activated?

Please see:  Additional information for Remote Access

logix42p

The above is what i see.

Esther

Thanks for sharing!

For me it looks like the license has not been activated successfully. Did you get a PopUp confirming that your license has been activated successfully?

If not:

Can you click on the link in the email for the License Activation again and repeat Step 2 from the Knowledge Base article? And then continue with Step 3 and 4.

Thanks. Esther

 

c_h_r_i_s

I am also having this issue. My account is not recignising my subscription.

service.teamviewer.com shows an active subscription

login.teamviewer.com shows my account as 'free'

logix42p

I havent recieved an activation email could one be resent please.

I have checked SPAM etc.