License is still FREE after the activation link pressed

Jackie7
Jackie7 Posts: 1
in General questions

Hi,

The business license shows as a free license but the activation link was clicked and I got something like "your subscription is successfully activated".

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  • Fiona_G
    Fiona_G Posts: 689 Staff member 🤠

    Hi @Jackie7,

    Thanks for your post and we're more than happy to look into it for you.

    TeamViewer system shows your order is in the process and activation email hasn't been sent yet. If you did receive the email you mentioned, please call our support team to check your order status and get assistance further.

    Hi @neilmcalpine,

    We are sorry to hear about the issue you are experiencing.

    Could you please kindly check out - How to activate your license?

    If the issue continues, we recommend reaching out to our support team for further individual help.

    I hope the information would help.

    Best regards,

    Fiona

    Fiona_G
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