Teamviewer 11 Reactivation after Windows Update

Terry_R
Terry_R Posts: 1
edited May 2023 in General questions

I have teamviewer 11 installed and licensed on two computers (as per the licensing agreement I believe) however both of those computers have recently been updated and now teamviewer wants to be re-activated on both which brings my number of activations down by 2 yet again. Aside from this, teamviewer is working just fine for me.  Please advise on how to avoid the need to use up one of my license moves each time windows get updated.  

Terry

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  • JeanK
    JeanK Posts: 7,040 Community Manager 🌍

    Hello @Terry_R

    Thank you for your message and welcome to the TeamViewer Community! ?

    If you have used all your moves, you can contact support to exceptionally reset them to 10.

    Note: This can only be done once.

    Best regards

    Jean

    Community Manager

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