I am not satisfied and would like to return. How to cancel my license. I am still on my 7 day money back guarentee period
I take it back!!! once I've logged in here I found the Service tab at the top and you raise your ticket in there!
Hi there,
thanks for your posts. It´s sad to read you want to cancel.
However, we have a Knowledge Base article that gives you info all around a teamViewer subscription here:
This article also explains how to cancel:
For your security, all cancellations must be submitted in written form, by submitting a ticket. Written requests must be received by TeamViewer at least 28 days before the end of the initial subscription term or any subscription renewal term.
I hope this helps you.
Best, Esther
Hi @下田潔司，
Thank you for your post. We are unable to affect or provide direct support in cancellation or licensing issues here in the community, for security purposes. Cancellation requests must be received in written form, which is easiest via the ticket system:
Hello @stefanoc
Thank you for your message.
Unfortunately, you cannot cancel your subscription on the Community.
The only way to cancel is to submit a ticket via this link: Open a ticket now!
I thank you in advance for your understanding.
Cheers
Jean
Hi @kevin234kevin999
Thanks for your post and welcome to the TeamViewer Community 😊
Can you please open a ticket in order to cancel your license?
Please let me know if there are any further questions.
All the best,
Natascha 🙋♀️
I recently bought teamviewer and I want to cancel it. [Removed by a Moderator due to Community Guidelines]
How do I cancel my Subscription I don't want to renew it? It's hard to find when my subscription expires?
Can anyone help Me?
Thank you
Dear madam/sir,
I would like to end the Teamviewer license:
[removed per Community Guidelines]
Name: PensioenRust
What is the earliest data to end this license?
Thank you and best,
Robert Vugts
Completely agree, terrible service and impossible to cancel a subscription. Why do they have to messagings round with clients, they could have had a good run and just been fair, the bad press and reputation they are acquiring will bring the company down.
how do i cancel auto-renew debt collectors are emailing my company for payment when I didn't even know we were on auto renewal. Our credit card has changed long time ago and I do not want to pay for something I haven't even been using.
Hi @goro_cisauk,
Thank you for visiting TeamViewer Community and we are sorry to hear that you are unable to raise the cancellation request.
Can you kindly try to email the request to TeamViewer Support Team or simply send a Private Message to community moderator about your request please.
Hope it would be helpful!
Best,
Ying_Q
Dear TeamViewer,
Why are you making cancelation of subscription so difficult. Please help me cancel this immediately. Thanks in advance for your help.
Please assist to cancelation and stop charging my card already!
Zhilal
Hi @battal5,
Thank you for posting and we are sorry to hear the negative experience with TeamViewer.
I have sent you a private message about the information required in order for support ticket submission.
Kindly check your TeamViewer Community inbox for further communication please.
Hope to hear from you soon!
I have not used my Teamviewer business subscription in over a year, and have attempted to cancel the subscription several times now. However, you all have (seemingly intentionally) obfuscated the cancellation process so thoroughly that up until this point, I have not been successful in doing so.
The reason that I'm posting here is because I've run out of options. Recently, Teamviewer charged me for [removed per Community Guidelines]on *two consecutive days,* after already charging me [removed per Community Guidelines] in September of 2021 for a subscription (that again, I do not use) which was supposed to last until September of 2022.
A support page somewhere mentions that the only way to cancel a subscription is by submitting a ticket. The ticket creation page disappears and is replaced by this wacky community help forum every time I click on it. Please help me cancel my subscription and refund me for [removed per Community Guidelines] in unauthorized charges.
Ben
Hi @ryarlagadda,
Thank you for reaching out to the Community.
And we are sorry that you are experiencing difficulties in generating a support ticket.
I share the link where you may submit a ticket right away. Could you try the link below to contact our dedicated team, please?
📩 Submit a support ticket
*Please sign in with your licensed TeamViewer account when attempting to access the link.
We are unable to assist in licensing, invoicing, or cancellation issues in the Community.
However, we may support you to submit a support ticket.
Thus, please let us know if you need further assistance to generate a support ticket.
Hope this would be helpful.
Best regards,
Akiho
You are a fraud. You making it impossible to cancel subscription online. You should be banned. I tried for a full day to submit a cancellation ticket but failed. One more charge on my account I will sue you guys. Cancel my subscription ASAP/
Hello @Hoogy,
We are sorry that your are experiencing difficulties on contacting support team.
Would you mind sharing relating invoice information via Private Message please? So we assist you further.
Hope to hear from you!
I have tried to open a ticket, but the email section is grayed out. I've called numerous times and sit on hold for a long time and then I'm disconnected. I can't believe it is so difficult!
I actually enjoyed using teamviewer over the last 4 years.
Until I decided to cancel our premium subscription (747 GBP per annum + increase for 2022/23).
That's where I violently fell out of love. A VERY confusing, ambiguous and misleading process. Never mind sharp or unethical practice, having to submit a ticket 28 days prior to renewal.
They make it VERY VERY hard to find the correct place to raise the ticket (I tried customer portal / support portal / Teamviewer account). When trying to create a ticket, it redirects to another page. Eventually, by accident I managed to sign into the right thing, still not sure what I did after 2 hours of struggling.
Then tried to change my payment method to PayPal. Because my PayPal account has 2FA, and I tried 3 times to do this from within Teamviewer. Now my PayPal is locked / requiring a password reset, on account of suspicious activity. Thanks a bunch Teamviewer!
Consider this a divorce. No chance of reconciliation.
I need to request a refund as it is impossible for me to use the license I just purchased - there is a continual error in the activation.
I just purchased and I am requesting a refund now thanks.
Why are you making cancelation of subscription so difficult. Please assist and stop charging my card already!
Sau Liang
I have requested a refund for teamviewer. I purchased a single subscription 2 days ago. I spoke to a chat agent and requested a refund and cancellation. They forwarded my request and created a ticket. I received a credit note via email and not a refund. The website says that I can get a refund within 7 days, so I don't understand why I have been sent a credit note, this is not a refund. I have no use for the credit note. I need a full refund. I will enquire with my bank to see if they can reverse the payment, but I would prefer if teamviewer refunded the money as requested. This is a scam, you have taken payment from me and not provided a service. I do not require a service, yet you are withholding my money.
Such a scam company. Same happened to me. It impossible to cancel their service and they want you to keep paying. No one answers the phone and you get no real responde of customer support. Stay away as far as possible of this company. Complete scam!
I no longer work for the company that I needed the remote access for. I've been waiting to talk to a person for over 30 minutes...any ideas??
Hi,
I want to cancel my subscription. I've trying for sometime. The contact Indian number listed on the website doesn't exist. The toll number didn't get connected.
Teamviewer has been deducting money every year without prior information. I don't remember opting for Auto renewal. I haven't used Team Viewer in ages.
This is not very professional of a company like team viewer.
Any help with regards to this is appreciated.
Thanks & Regards,
Uttam
That answer lacked a phone number, it lacked what to do when you submit a ticket...
it only told you what not to do...
Lame!
Hi @Dave_BKB,
Thank you for contacting us on TeamViewer Community!
As a Written record is required for cancellation on TeamViewer orders. We kindly ask you to raise a support ticket for cancellation submission please!
Thank you for your cooperation and understanding!
Warm regards,
Seems like a long winded way to cancel the subscription, is there a faster way yet?
cheers
Hello @Schaffer,
Thank you for posting here!
I am sure our Brazilian sales team can help you here.
You can call them at 0800 023 0190 or 0800 591 1337 from Monday to Friday, 09:00 - 18:00
I hope this could help! 🌻
JeanK
Hi @KenAdms,
Thank you for reaching out to the Community✨
Regarding licensing, invoicing, or cancellation issues, we are unable to assist with these in the Community.
Therefore, could you contact our customer support team directly to get further assistance, please?
*In order to generate a support ticket, please make sure to sign in with your licensed TeamViewer account.
Alternatively, if you have any difficulties submitting a support ticket, please send me your email address or license information via Private Message. So that I may forward the case to the dedicated team.
Thank you in advance for your understanding and patience.
I would like to have my [removed per Community Guidelines] returned to me asap! I didn't want this addition. I didn't know anything about it. I just looked at my email saying ,"Thank you for your payment.". A payment that I wasn't aware of. REFUND MY MONEY!
Patricia Ward
I haven't seen a more fraudulent company with a robber policy like teamiviewer. I am now charged again with 300 Euro for a service i never want to use again. I am thinking of SUING this company based on the previous conversations i had with them last year for cancelling a subscription. These people are plain THIEVES. The subscription cancelling procedure is not working and i am posting the complete story EVERYWHERE!!!!!!!!!!!!!!!
Hi @LeoDeVelez,
I'm sorry to hear that you had such a negative experience.
In order to assist you further, could you send me your email address or license information via Private Message, please?
Also, it would be really great if we could confirm your ticket ID for the previous cancellation request.
We are sorry about the inconvenience caused.
Hope to hear from you🍀
