Not Received Activation Email URGENT!

Hi, I have purchased a Multi-User TeamViewer Premium Licence, I have received the invoice and Activate Your TeamViewer Customer Portal email but I have not received the Licence Activation email!

I am not able to create a ticket as my Licence has not been activated!

Please look in to this URGENTLY as you have not supplied the service I have paid £**Information removed as per Community Guidelines**GBP + VAT for and now have no remote access support for my customers!

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Accepted answers

Fiona_G

Hi @SteelJay,

Thanks for your reply.

We have created a ticket for you and an activation link has been resent via email.

I've sent the ticket ID to you via a Private Message.

Please kindly reply to the ticket via email to communicate further with our support team.

We are sorry again and thanks for your understanding.

Best regards,

Fiona

JeanK

Hello @SparkHorizon, @stassara, @DawidDTiQ,

Thank you for your message. ?

We are sorry you had issues with receiving emails...?

Please open a ticket, our engineers will whitelist your email and it will work fine again.

You can open a ticket here: https://support.teamviewer.com/a/

If you can't open a ticket, please contact us via phone directly.

Cheers,

Jean

TeamViewerUser45834

Wow, thank you so much. I will double check that my whitelists rules are correct then I will attempt to login to the client again, then report back with the results.

Thank you!

.Carol.fg.

Hello @TeamViewerUser45834

When a mail server blocks our messages, the email bouces back causing our servers to stop sending any further message.

We reset the system to send you the emails; however, this will not fix the issue if your gateway is still blocking/rejecting our emails.

Once you configure your gateway to allow our emails to come, please try again. 😊

Ying_Q

Hi @mmkalim1,

We are sorry to hear that you are still waiting for your activation link.

May I first ask you to check your email inbox and spam folder for the email from TeamViewer? Sometimes the TeamViewer communication emails might land in your spam folder while you are waiting.

If in the worst scenario, no luck happens in your email inbox, quickly contact the TeamViewer Sales team via Chat💬 or Phone☎ for confirmation of your order please. We are sorry for the inconvenience caused by the delay in email delivery.

Hope you will soon receive the activation link and successfully activate the license.

Best,

Ying_Q

All comments

DiagTech

I have not received activation, order number 115E**Please do not post TeamViewer IDs**

MWindmill

Hello,

The link I recieved in my activation email does not work following my purchase and I cannot submit a ticket, please can you help?

SteelJay

Hi @Fiona_G,

Thank you for your reply but I have check the Spam and Junk folders and there is nothing in them from Teamviewer at all and nothing received with the subject of How to activate your TeamViewer license.

oran

Me too. My email is **Personal information has been removed as per Community Guidelines**.

lorraineburns

@JeanK I haven't received an activation email either.

alumltd

Email addy cannot be activated due no email reply... no activation dialog or code ever rec'd even tho' updated yesterday with replacement, "FREE" version 15.6.7 on 64 bit computer which shows as verified device & receiving email from other aspects of TeamViewer.

"Team Viewer" shows in Win 10 latest 1909 version, resident in old "Program Files x86", not in "Program Files" for this 64 bit desktop...

Please advise with many thanks in advance & VKR!

Alexander {removed by moderator - Please do not post personal/identifiable info]

algates

I put in the wrong email address. Need to changer. How?

machinelearning

I have same problem i didnt get my activation email, and cannot call to support because its not working hours.

machinelearning

I have same problem, i didnt get my activation email.

Karolus

Exactly same issue

Callawishy

Why has no one helped me? I responded to the PM and nothing... no ticket raised.

https://community.teamviewer.com/t5/Remote-Access-EN/Help-Overcharge-and-no-licence-key-received/td-p/99756

Fiona_G

Hi @SteelJay,

Thanks for your good words!

I'm happy that I was able to assist. Please do not hesitate to reach out should you have any further concerns or questions.?

Best regards,

Fiona

Cal67

Hi,

I paid my subscription a few hours ago but I have not received an email and my account remains as a free account. Your website states that an activation email will be sent immediately!

Can you help.

Fiona_G

Hi @mmuAmi and @novogratz,

Thank you for your posts. We are sorry for any inconvenience caused.

If you like, please send through the email address you used to purchase a license via a Private Message so we can look into it.

Kind regards,

Fiona

novogratz

Hello,

I just purchased the license for a year and never received the email.

It seems I am not the only one that has this issue.

Can you please help me?

Thank you very much.

Novogratz

mmuAmi

Same issue here.

Never got my activation key and invoice too.

Fiona_G

Hi @anderswil,

We are very sorry for the inconvenience caused.

In this case, I have created a support ticket for you and send the ticket ID via a Private Message. Our support team will help you individually.

Kind regards,

Fiona

anderswil

@Fiona_G I
've purchased the Remote acess License and gor sent a email with the order confirmation an a promise of: "You will receive your activation key and invoice within the next minutes.".

It's now been a full day and I've got nothing. I've checked spam too. Nothing.

I've contacted customer support two times by phone and after hours of waiting in line I'm simply told "wait a few hours and you'll get the license"
Now I've waited a day and the support helpdesk is closed for the night and I've lost a days work. This isn't feeling like a particularly good purchase nor support.
Can you please rectify this?

JeanK

Hello @usernamex

Thank you for your message and welcome to the TeamViewer Community! ?

The activation link, in some cases, takes longer to arrive than the invoice email.

Could you please check if you have received it by now?

Best regards

Jean

Cal67

Contact their Tech Support. They will sort it out very quickly in my experience.

Cal

Fiona_G

Hi @MWindmill,

Thank you for your post and we apologize for the inconvenience caused.

We have created a support ticket for you and send the ticket ID via a Private Message. Our support team will help you individually.

A friendly reminder, please check out our KBA - How to activate your Remote Access Plan for further information.

Kind regards,

Fiona

.Carol.fg.

Hello @TeamViewerUser45834

When a mail server blocks our messages, the email bouces back causing our servers to stop sending any further message.

We reset the system to send you the emails; however, this will not fix the issue if your gateway is still blocking/rejecting our emails.

Once you configure your gateway to allow our emails to come, please try again. 😊

Ying_Q

Hi @Grimm,

We are sorry to hear that the activation email has not yet reached to you.

Can you kindly share the invoice or order information via Private Message please, then we will help to look into the case.

Best,

Ying_Q

PyroGenesis

I have the same problem and all your suggestions have been done. All other members have access except this particular user that can't activate is account.

Thanks!

.Carol.fg.

Hi @PyroGenesis , 😄

Thanks for your post and welcome to our Community!

Since it's just one user not receiving the emails for the account activation, would you mind sending me via private message the email account with difficulty? I can attempt to double-check your case with our support team.

I'm looking forward to your reply!

Best, Carol 🌷

sepperl

Same here .. could you resolve this issue for your account?

MarleneG

I have not got my activation email to activate the account. It says I have one day left to use before I cannot use it anymore. I’ve tried several times resending it and still have not received the email and it’s been 24 hours. I also checked my junk email account, and nothing was there

eyilmaz

Hello,

Ordered. Paid. The money was debited to my credit card.

But no activation mail.

What is wrong ?

Slegg

Hello.

I've paid for my order and I need to use TeamViewer but it's still saying free licence in the software and says "Your new order is in processing and should be available soon in customer portal" in the customer portal.

I've received an order confirmation email but still no License Activation email.

Whats going on?

Simon

Swiftsure

I have installed TV and setup my user account with my email address but it is not sending me an activation email. I did manage to get it to register a connection to my remote computer and it did send me a response to my email :

Your account was used to sign in on this device recently: 2023-04-18 20:55:23 UTC

TeamViewer ID: Management Console

Location: not available

We could not verify if your account has been used on this device before.

To ensure your account's security, you need to add this device to your trusted devices before you can complete the sign in.

Please follow the link to add this device to your trusted devices.

Add to trusted devices

If you did not try to sign in on this device or you are unsure, we recommend that you change your account password to keep your data safe.

Please note: TeamViewer will never ask for your login information.