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Mac to Windows cannot see Windows screen

I occassionaly help an elderly lady with her computer. I recently tried to connect and for some reason the screen stays on the "Connecting to..." window and does not show her computer screen. However, I am connected because after 5 minutes it gives me the usual "This was a free session.....". Or if I try to close the program I receive "You have active connections. Are you sure you want to close them?"

I am using Mac 10.15.6, she is using Windows 10. I have Teamviewer 10.15.6. I have connected numerous times in the past. I am not sure why it will not show the screen now.

Please help.

 

Comments

  • JeanK
    JeanK Posts: 4,832 Senior Moderator

    Hello @VickieA

    Thank you for your message and welcome to the TeamViewer Community! ?

    This sounds like a little hiccup of the software.

    I recommend you to restart TeamViewer on both devices and to try again.

    I hope this could help. ?

    Best regards

    Jean

    French Community moderator

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    Did my response answer your question? Help out others and select it as the Accepted Answer