How to cancel my order

I can't find any information on our subscription in the management console. 

How do we change credit cards number?

How do we change subscribed products?

How do we terminate the subscription?

Where do we see the renewal data for our subscription?

How do we cancel automatic renewal? 

I have tried requesting access to the customer portal before, by stating our license key, but have never been granted access. 

No, it is not possible

You have to log in to the customer portal to be able to submit a ticket about not being able to log in to the customer portal: 

To submit a ticket to us:

• just go to www.teamviewer.com/support
• scroll down to Submit a ticket
• choose Contact Support
• and log in to the Customer Portal 

I need to cancel my suscription. I can't pay it any more, and I don't want to use it no more. Please! It's not correct to force the client to pay something when you consider that we must renew the contract!!!

Agreed. Thsi is insane. I have used the free version for a few years. At my company we bought the paid version becasue I liked it so much, but now my perosn veriosn is kicking me out becasue it says I am commerical My commercial work licenes is on seperate email and even computers. Their Virtual Chat **bleep** and sends me in circles trying to reset my licens. Teamviewer needs a competitor asn I will move my personla and not renew my companies account. 

I am planning to terminate the contract, but I do not know how to do it. Can anyone explain

The redirect to the community page is done WITHOUT ANY user information and
THAT'S the root cause of all this messages in this threads, from my point of view.

This is is mentioned only in a small subtext on this page.

https://community.teamviewer.com/t5/Knowledge-Base-EN/How-to-submit-a-ticket/ta-p/72027#toc-hId--**Please do not post TeamViewer IDs**

Note: If the account is not linked to a 
valid TeamViewer license, the support 
portal will instead load the TeamViewer Community.

My suggestion is do not redirect to community page when a customer want a support.

If the user is not logged in then show them the login page, as every other Company
do it in the industry.

I must agree that the Teamviewer Company looks quite unorganized as I got a Invoice even
that have send a cancellation at least 4 Month before the Invoice date.

Maybe someone of Teamviewer Company care about the customer and user experience and
try to change the redirect to a login page.

Even the Product looks good the Company behind the Product could have some improvments
in there Processes, from my point of view.

To answer your question:
Login into the Teamviewer Portal and AFTER THAT try to cancel your subscription.

Last year they have auto renewed my account without my knowledge and sending any e-mails before 6 weeks or 28 days reminder. Plus the renewel price was higher than the previous price. More over, they insist not to cancel auto renewed invoice and gave it to horrible dept collector firms in europe, and they send horrible court threatening letters with post, at the end I had to at least deal with them for another year with the discounted price, Right now, I am not able to cancel auto renew again and they will not send email and same thing will repeat, Once you register as premium or business with Teamviewer they will **bleep** your money and will not give you a chance to escape.

And Also that 3 device at the same time policy is very poor, everybody has 5-6 devices now including mobile phones and tablets.

I want to cancel the license

Hi @Ruwi,

Thank you for your post 😊

In this case, please contact our support team so they will assist you further.

Please choose one of the ways to reach out to them from the below:

• To call our support team: https://www.teamviewer.com/en/support/contact/
• To submit a support ticket: https://community.teamviewer.com/English/kb/articles/72027-how-to-submit-a-ticket

Hope this will be helpful.

Kind regards,

Yuri

I tried to contact sales and i can't undestand how to cancel my teamviewer licence. Can you help me with this? Thanks in advance.

I am having almost identical problems to you. I purchased TeamViewer 11 for $1500.00 based on the performance of the free version and the sales representatives assurance that I "owned" the software and I would not need to pay for it again. Now it is non-functional, I have received a new EULA that I supposedly can object to but there is no link to object, there is no explanation of the process to object, support virtual chat tells me that this is not their responsibility.

I believe that I have been defrauded, and may resort to turning the matter over to the Texas State Attorney General to see if they can get any response. I am going to continue to try and reach someone for the rest of this week, then re-evaluate. Do you know how to find out if a class action suit has been, or could be, started?

For the record:

1. my license was abusively switched to commercial without immediate remedy or notification
2. I cannot cancel or open a ticket since I deleted my account
3. Teamviewer answered that they don't have to notify me if there is such a license switch since it's their software
4. Support will just send back to community for help which probably won't fix my situation
5. Credit partner issues threat while the discussion is ongoing with Teamviewer

I never had a worse software support experience in 20+ years.

Customers HAVE to be notified if a software company stops its service unless they pay. In particular if TV is at fault and a mistake needs to be corrected on the spot and not days or weeks later. The timeframe of fixing the issue without prior notification makes the whole argument from Teamviewer flawed.

Just to be clear: I suspect that the next step will be to meet TV or credit representatives in court and ask for damages for abusive commercial tactics and reimbursement of the unwarranted license fee.