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  • I did the same, but they make it very hard to cancel an account. I still have yet to figure it out.

  • dvilla
    dvilla Posts: 1

    Your link to open a ticket leads nowhere that you can open a ticket. there is literally nowhere on the site that you can open a ticket. This is a very frustrating customer service experience. 

  • Helen7
    Helen7 Posts: 1

    I agree and have had the same experience

  • Bardi
    Bardi Posts: 6 ✭✭

    Somehow I'm not surprised how many people come to this post.  I suppose there are a lot of unhappy Teamviewer customers out there, and I am one of them.  

    I guess I'll be cancelling next year, too.  Enough of NO CUSTOMER SUPPORT, just lip service and, 'Oh, let me sell you another feature.'  

  • The same thing it happening to me. Really is embarrassing that a prestige company use this kind of tactics to keep the clients trapped and get more money.

  • Lerwick
    Lerwick Posts: 4 ✭✭

    TeamViewer have gone rouge with debt collectors, and their auto renewals - you are not alone.

    In Australia "ACCC v JJ Richards and Sons Pty Ltd (2017) FCA 1224" is a precedent for unfair terms in business to consumer and small business contracts.

    ACCC ruled that automatic renewal unless the customer cancelled the contract within 30 days before the end of the initial term was ruled an unfair term and unenforceable. This applies to customers who were consumers or small business (less than 20 employees). This ruling is based on the following legislation.

    COMPETITION AND CONSUMER ACT 2010 - SCHEDULE 2 section 23

    http://www5.austlii.edu.au/au/legis/cth/consol_act/caca2010265/sch2.html

    This means that if TeamViewer pursued a claim, against an individual or small business for their automatic renewals, as they do, in Australia they are out of luck as the term would be unenforceable.

    However it is a bit more tricky, as the TeamViewer End-User License Agreement. (the thing you click on when ordering) means that the agreement is made in Germany not for instance Australia. That means TV can get a court order quite efficiently (It is Germany after all) and you would then have two weeks to respond and say you will defend the claim.

    Given that is unlikely, the will likely get an order for enforcement. However that order has no standing in, for instance, Australia. They would then need to sell the debt to someone in Australia who would then come knocking at your door. At this point the Australian laws kick as the claim would be under local laws, not German laws. So then the new owner of the debt can file a claim in a local court. And that's where the Australian ACL laws kick in and if your an in individual or small business the claim would fail as the ACL laws and case mentioned above would mean the auto renewal clause would be unenforceable (unfair term).

    So if your in Australia, TeamViewer​ would still be out of luck, provided you are a small business or individual consumer.

  • Lerwick
    Lerwick Posts: 4 ✭✭

    TeamViewer have gone rouge with debt collectors, and their auto renewals - you are not alone.

    In Australia "ACCC v JJ Richards and Sons Pty Ltd (2017) FCA 1224" is a precedent for unfair terms in business to consumer and small business contracts.

    ACCC ruled that automatic renewal unless the customer cancelled the contract within 30 days before the end of the initial term was ruled an unfair term and unenforceable. This applies to customers who were consumers or small business (less than 20 employees). This ruling is based on the following legislation.

    COMPETITION AND CONSUMER ACT 2010 - SCHEDULE 2 section 23

    This means that if TeamViewer pursued a claim, against an individual or small business for their automatic renewals, as they do, in Australia they are out of luck as the term would be unenforceable.

    However it is a bit more tricky, as the TeamViewer End-User License Agreement. (the thing you click on when ordering) means that the agreement is made in Germany not for instance Australia. That means TV can get a court order quite efficiently (It is Germany after all) and you would then have two weeks to respond and say you will defend the claim.

    Given that is unlikely, the will likely get an order for enforcement. However that order has no standing in, for instance, Australia. They would then need to sell the debt to someone in Australia who would then come knocking at your door. At this point the Australian laws kick as the claim would be under local laws, not German laws. So then the new owner of the debt can file a claim in a local court. And that's where the Australian ACL laws kick in and if your an in individual or small business the claim would fail as the ACL laws and case mentioned above would mean the auto renewal clause would be unenforceable (unfair term).

    So if your in Australia, TeamViewer​ would still be out of luck, provided you are a small business or individual consumer.

     I notice also that TeamViewer​ actively prevents users from cancelling their subscriptions.

    To submit a ticket to us:

    just go to https://support.teamviewer.com/Log in with your licensed TeamViewer Account

    "Note: If the account is not linked to a valid TeamViewer license, the support portal will instead load the TeamViewer Community."


    Teamviewer disables overdue subscriptions even though they are renewed automatically, this means that a support ticket cannot be logged if TV auto renew and then disable the account (TV disables accounts overdue by 7 days).

    Anyone interested in a class action against TeamViewer​? I am.

  • It is not difficult to submit a ticket to cancel your subscription which i did.

    However they refused to cancel citing their end user license agreement. I am one of those who did not read and assume i will be notification pior to renewal. just like dyndns, amazon or many others. Even if renewed, i am allowed to cancel or at least get a partial refund. Not for Teamviewer . They have just lost me as a customer.

  • repeating **bleep**. 

    Why you post almost the same post over and over again? There is missing info in your post and your support link DO NOT WORK!! 

    If it feels like a scam it most likely is... 

    Teamviewer is like a **bleep** page, they are also very good at hiding their cancellation process. 

    Will never ever use again, time and technology has left teamviewer far behind.


  • I am also trying to terminate my subscription. I have also generated the ticket. But I got no response. It's been more than a week.

    Regards

    Huda

  • Esben
    Esben Posts: 3 ✭✭

    I can't find any information on our subscription in the management console. 

    How do we change credit cards number?

    How do we change subscribed products?

    How do we terminate the subscription?

    Where do we see the renewal data for our subscription?

    How do we cancel automatic renewal? 

  • Esther
    Esther Posts: 4,089 Former Community Manager
    edited April 2021

    Hi @Esben 

    Thanks for your post.

    Please have a look at the following articles for more information:

    All about Subscription 

    TeamViewer Customer Portal 

    Thanks and best,

    Esther

    Former Community Manager

  • Esben
    Esben Posts: 3 ✭✭

    I have tried requesting access to the customer portal before, by stating our license key, but have never been granted access. 

  • Esther
    Esther Posts: 4,089 Former Community Manager

    Did you submit a ticket to request access to the Customer Portal? 

    Former Community Manager

  • Esben
    Esben Posts: 3 ✭✭

    No, it is not possible

    You have to log in to the customer portal to be able to submit a ticket about not being able to log in to the customer portal: 

    To submit a ticket to us:

  • Esther
    Esther Posts: 4,089 Former Community Manager

    Hej again Esben,

    There are three different portals:

    1. Ticketportal (access via licensed TeamViewer Account): https://support.teamviewer.com/ (direct link) or via https://www.teamviewer.com/en/support/
      1. Use this for requesting access to the customer portal)
    2. Management Consolehttps://login.teamviewer.com/ 
    3. Customer Portal:
      • In case you are a new customer, you will receive the activation link in a separate email called Activate Your TeamViewer Customer Portal
      • If you are an existing customer, you can contact our support team and they can send the Customer Portal Activation Link via email to the main contact. Please note that we can only send the mail to the account associated with the license in our system.

    Sorry for the confusion,

    Esther

    Former Community Manager

  • bartoc
    bartoc Posts: 9 ✭✭
    edited January 10

    Hi ,

    My free license has been converted to business without justification nor warning.

    I was forcefuly obliged to pay to fix a problem on my parents' PC. This is clearly NOT a commercial use.

    I replied to emails I received that I didn't want teamviewer. I deleted my original account. Everything has been ignored. 

    I had never intended to renew my subscription. Teamviewer didn't warn that the renewal was automatic. I didn't see any warning about the renewal last year nor recently. I have been told that the email I received are NOREPLY emails that nobody will see.

    TeamViewer seems to hide their renewal process as abusive predatory tactic. All communication has been done in German. That language is not spoken in our city. The support was near impossible to reach and finally answered "I don't have time for this" during the discussion. 

    I never seen as bad a support and company as Teamviewer in 20 years of IT. You should all be ashamed of yourself.

  • hdtvguy
    hdtvguy Posts: 3 ✭✭
    edited December 2021

    Agreed. Thsi is insane. I have used the free version for a few years. At my company we bought the paid version becasue I liked it so much, but now my perosn veriosn is kicking me out becasue it says I am commerical My commercial work licenes is on seperate email and even computers. Their Virtual Chat **bleep** and sends me in circles trying to reset my licens. Teamviewer needs a competitor asn I will move my personla and not renew my companies account. 

  • Hello Team,

    Please your advice to cancel my subscription No. **Please do not post TeamViewer IDs**

  • Vadpon
    Vadpon Posts: 1

    I am planning to terminate the contract, but I do not know how to do it. Can anyone explain

  • Is there a reason why the customer service ticket system is so miserable and mediocre ?

    We keep creating ticket, and nobody answer for days, even during week business days. Then additionally, to add to the insult, someone (else than ourselve) decided it would be OK to remove our access to the customer portal without our permission and without making sure that it was working properly (since we never got any activation email nor that our license work in the automated system), just day before renewal, so that I have absolutely no control about my subscription.

    This is borderline keeping a client in hostage in my opinion, so I am sorry if I think that Teamviewer crew should spend less time on blogging fancy article and more doing their actual job, but that pretty much it. 

    I am not happy at all with the customer service that I am getting, especially since I am a client since v8

  • cancelpro11
    cancelpro11 Posts: 3 ✭✭

    The redirect to the community page is done WITHOUT ANY user information and
    THAT'S the root cause of all this messages in this threads, from my point of view.

    This is is mentioned only in a small subtext on this page.

    https://community.teamviewer.com/t5/Knowledge-Base-EN/How-to-submit-a-ticket/ta-p/72027#toc-hId--**Please do not post TeamViewer IDs**

    Note: If the account is not linked to a 
    valid TeamViewer license, the support
    portal will instead load the TeamViewer Community.

    My suggestion is do not redirect to community page when a customer want a support.

    If the user is not logged in then show them the login page, as every other Company
    do it in the industry.

    I must agree that the Teamviewer Company looks quite unorganized as I got a Invoice even
    that have send a cancellation at least 4 Month before the Invoice date.

    Maybe someone of Teamviewer Company care about the customer and user experience and
    try to change the redirect to a login page.

    Even the Product looks good the Company behind the Product could have some improvments
    in there Processes, from my point of view.

    To answer your question:
    Login into the Teamviewer Portal and AFTER THAT try to cancel your subscription.

  • The problem is that the "portal" has problem recognizing valid licenses and the support system with the tickets system, is too slow to reply. Sound like I will have to start calling them...  Like If I only have that do to in a time of pandemic -_-

  • IMD_TX
    IMD_TX Posts: 1 Newbie

    I am having almost identical problems to you. I purchased TeamViewer 11 for $1500.00 based on the performance of the free version and the sales representatives assurance that I "owned" the software and I would not need to pay for it again. Now it is non-functional, I have received a new EULA that I supposedly can object to but there is no link to object, there is no explanation of the process to object, support virtual chat tells me that this is not their responsibility.

    I believe that I have been defrauded, and may resort to turning the matter over to the Texas State Attorney General to see if they can get any response. I am going to continue to try and reach someone for the rest of this week, then re-evaluate. Do you know how to find out if a class action suit has been, or could be, started?

  • Fiona_G
    Fiona_G Posts: 689 Staff member 🤠

    Hi @IMD_TX,

    Thank you for your post. If you purchased a perpetual license, we recommend contacting our support team to check your license status. You´ll find the link to it in the top menu under Service --> Contact --> Give us a call.

    Regarding the updated EULA, please refer to this thread for our latest response.

    Thank you for your understanding in advance.

    Fiona_G
  • bartoc
    bartoc Posts: 9 ✭✭
    edited February 2021

    For the record:

    1. my license was abusively switched to commercial without immediate remedy or notification
    2. I cannot cancel or open a ticket since I deleted my account
    3. Teamviewer answered that they don't have to notify me if there is such a license switch since it's their software
    4. Support will just send back to community for help which probably won't fix my situation
    5. Credit partner issues threat while the discussion is ongoing with Teamviewer

    I never had a worse software support experience in 20+ years.

    Customers HAVE to be notified if a software company stops its service unless they pay. In particular if TV is at fault and a mistake needs to be corrected on the spot and not days or weeks later. The timeframe of fixing the issue without prior notification makes the whole argument from Teamviewer flawed.

  • bartoc
    bartoc Posts: 9 ✭✭

    By the way, I called your support. It was useless and counter productive.

  • bartoc
    bartoc Posts: 9 ✭✭

    Just to be clear: I suspect that the next step will be to meet TV or credit representatives in court and ask for damages for abusive commercial tactics and reimbursement of the unwarranted license fee.

  • bartoc
    bartoc Posts: 9 ✭✭

    Just to be clear: I suspect that the next step will be to meet TV or credit representatives in court and ask for damages for abusive commercial tactics and reimbursement of the unwarranted license fee.

  • Riaansch2021
    Riaansch2021 Posts: 1 ✭✭

    How do you Cancel auto renewal and or cancel a subscription