How to cancel my order

This is a real Scam. they Charge you for next year of service and can't cancel it as they require 28 days cancelation it in advance!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

you don't need the service you didn't use it and they still charge you for it!!!!!!!!!!!What a great business model? why doest it take 28 days to cancel.

I wish this company to loose customers and busness. No company which charge you for no service should get our business.

TeamViewer have gone rouge with debt collectors, and their auto renewals - you are not alone.

In Australia "ACCC v JJ Richards and Sons Pty Ltd (2017) FCA 1224" is a precedent for unfair terms in business to consumer and small business contracts.

ACCC ruled that automatic renewal unless the customer cancelled the contract within 30 days before the end of the initial term was ruled an unfair term and unenforceable. This applies to customers who were consumers or small business (less than 20 employees). This ruling is based on the following legislation.

COMPETITION AND CONSUMER ACT 2010 - SCHEDULE 2 section 23

This means that if TeamViewer pursued a claim, against an individual or small business for their automatic renewals, as they do, in Australia they are out of luck as the term would be unenforceable.

However it is a bit more tricky, as the TeamViewer End-User License Agreement. (the thing you click on when ordering) means that the agreement is made in Germany not for instance Australia. That means TV can get a court order quite efficiently (It is Germany after all) and you would then have two weeks to respond and say you will defend the claim.

Given that is unlikely, the will likely get an order for enforcement. However that order has no standing in, for instance, Australia. They would then need to sell the debt to someone in Australia who would then come knocking at your door. At this point the Australian laws kick as the claim would be under local laws, not German laws. So then the new owner of the debt can file a claim in a local court. And that's where the Australian ACL laws kick in and if your an in individual or small business the claim would fail as the ACL laws and case mentioned above would mean the auto renewal clause would be unenforceable (unfair term).

So if your in Australia, TeamViewer​ would still be out of luck, provided you are a small business or individual consumer.

 I notice also that TeamViewer​ actively prevents users from cancelling their subscriptions.

To submit a ticket to us:

just go to https://support.teamviewer.com/Log in with your licensed TeamViewer Account

"Note: If the account is not linked to a valid TeamViewer license, the support portal will instead load the TeamViewer Community."

Teamviewer disables overdue subscriptions even though they are renewed automatically, this means that a support ticket cannot be logged if TV auto renew and then disable the account (TV disables accounts overdue by 7 days).

Anyone interested in a class action against TeamViewer​? I am.

repeating **bleep**. 

Why you post almost the same post over and over again? There is missing info in your post and your support link DO NOT WORK!! 

If it feels like a scam it most likely is... 

Teamviewer is like a **bleep** page, they are also very good at hiding their cancellation process. 

Will never ever use again, time and technology has left teamviewer far behind.

I can't find any information on our subscription in the management console. 

How do we change credit cards number?

How do we change subscribed products?

How do we terminate the subscription?

Where do we see the renewal data for our subscription?

How do we cancel automatic renewal? 

I have tried requesting access to the customer portal before, by stating our license key, but have never been granted access. 

No, it is not possible

You have to log in to the customer portal to be able to submit a ticket about not being able to log in to the customer portal: 

To submit a ticket to us:

• just go to www.teamviewer.com/support
• scroll down to Submit a ticket
• choose Contact Support
• and log in to the Customer Portal 

I need to cancel my suscription. I can't pay it any more, and I don't want to use it no more. Please! It's not correct to force the client to pay something when you consider that we must renew the contract!!!

Agreed. Thsi is insane. I have used the free version for a few years. At my company we bought the paid version becasue I liked it so much, but now my perosn veriosn is kicking me out becasue it says I am commerical My commercial work licenes is on seperate email and even computers. Their Virtual Chat **bleep** and sends me in circles trying to reset my licens. Teamviewer needs a competitor asn I will move my personla and not renew my companies account. 

I am planning to terminate the contract, but I do not know how to do it. Can anyone explain

The redirect to the community page is done WITHOUT ANY user information and
THAT'S the root cause of all this messages in this threads, from my point of view.

This is is mentioned only in a small subtext on this page.

https://community.teamviewer.com/t5/Knowledge-Base-EN/How-to-submit-a-ticket/ta-p/72027#toc-hId--**Please do not post TeamViewer IDs**

Note: If the account is not linked to a 
valid TeamViewer license, the support 
portal will instead load the TeamViewer Community.

My suggestion is do not redirect to community page when a customer want a support.

If the user is not logged in then show them the login page, as every other Company
do it in the industry.

I must agree that the Teamviewer Company looks quite unorganized as I got a Invoice even
that have send a cancellation at least 4 Month before the Invoice date.

Maybe someone of Teamviewer Company care about the customer and user experience and
try to change the redirect to a login page.

Even the Product looks good the Company behind the Product could have some improvments
in there Processes, from my point of view.

To answer your question:
Login into the Teamviewer Portal and AFTER THAT try to cancel your subscription.

Last year they have auto renewed my account without my knowledge and sending any e-mails before 6 weeks or 28 days reminder. Plus the renewel price was higher than the previous price. More over, they insist not to cancel auto renewed invoice and gave it to horrible dept collector firms in europe, and they send horrible court threatening letters with post, at the end I had to at least deal with them for another year with the discounted price, Right now, I am not able to cancel auto renew again and they will not send email and same thing will repeat, Once you register as premium or business with Teamviewer they will **bleep** your money and will not give you a chance to escape.

And Also that 3 device at the same time policy is very poor, everybody has 5-6 devices now including mobile phones and tablets.

I want to cancel the license

Hi @Ruwi,

Thank you for your post 😊

In this case, please contact our support team so they will assist you further.

Please choose one of the ways to reach out to them from the below:

• To call our support team: https://www.teamviewer.com/en/support/contact/
• To submit a support ticket: https://community.teamviewer.com/English/kb/articles/72027-how-to-submit-a-ticket

Hope this will be helpful.

Kind regards,

Yuri

I tried to contact sales and i can't undestand how to cancel my teamviewer licence. Can you help me with this? Thanks in advance.