Commercial use - Connection time out

I asked the same question a week ago and they cleaned out my question too. After the years of referrals and a paid subscription I am just going to be ignored?

Weird thing is, it's only happening when I use my free personal account from my work computer.

We have a commercial account for work, so when I remote into my work machine from home, I sign into our commercial account to access my work machine.

In the reverse scenario though, if I want to access my personal home computer from the office, I instead sign into my personal account (while at the office) to access my personal computer. It makes sense that I would not want my home personal computer accessible to my office peers. In this scenario is where I hit the brick wall and get logged off quickly.

However, if I use my personal account on my laptop (from my office network, though not my office "account"), I am able to access my personal computer and am NOT logged off.

I suspect it has something to do with switching between a paid commercial account and a free personal account, both using the same exact computer (but not at the same time).

Isn't it interesting that Teamviewer apparently completely ignores this Teamviewer community board even though this is where they send "free users". No one from Teamviewer ever responds to provide explanation or assistance. I received my first "Commercial Use Suspected" notice back in early November. The timing was especially troublesome because I was then scheduled for knee replacement surgery on November 6, and several of MY computers that I need to access are located in my basement office and I could not navigate the stairs. I submitted a personal use statement using the website as required by Teamviewer. I received a response email on November 11, indicating my account had been reset. Unfortunately I continued to receive the same commercial use messages, blocking my use. While Teamviewer says that the problem can be due to either of the two units being flagged, when I was finally able to test from the remote end to one of my other PC's I did not experience the blockage. All of my computers are on the same LAN. For now I am opting to use **Information removed as per Community Guidelines** even though it is certainly not an optimum solution, especially when I am away from my LAN. I was in IT for 30+ years including serving as CTO/CIO at two regional banks. I have never seen such blatant disregard for a base of customers, even it unpaid. If Teamviewer is not going to provide support for their free users, they should just pull the free product.

Been using the free version for a few years. Use it about once a month. Suddenly both the PC and Laptop are telling me I have to get a license. I have tried uninstalling it and install a new copy on the PC, but still getting the same message.

Hello,

I am using Teamviewer at my job and recommend it to customers but I do not have a professional account on my own computer.

I have created a personal free account on behalf of my mother (87) who is a in a retirement home in France, so that I can occasionally operate her Android tablet remotely from Canada. I don't use it for anything else..

Unfortunately, less than a minute after connecting to the tablet, I receive a "Timeout" message, followed by another saying "connection blocked after timeout. Your license limits the maximum session duration to a partner; immediate reconnects are blocked. please try later or upgrade your license".

Do real "free" account exist ? As being blocked for one or two connections a month after less than a minute is not an option.

Am I doing something wrong ?

Thank you.

Same problem. >_<

My computer is running Win10 Pro (not joined to a domain or anything). That's the only "commercial" thing about me. Any idea if that's what they're detecting?

If I still can't use Teamviewer to support my septuagenarian family members after another month, I'm going to look for alternatives. >_>

Same problem here. I even tried changing my mac address and removing/reinstalling TeamViewer with the same problem. Can tech support please help reset my account too, so I can help Grandma get her new printer setup in time for xmas? Thanks!

Hello, I am using teamViewer for personal use only helping family an friends. Each time I trying to help a friend on their IOS device I am getting the message "In lest than 1 minutes, will be terminating the session".

Is there something I can do to ne abke to have 5 to 10 minutes session.

With regards!

Daniel

will not allow connection of a computer saying that connection access has exceeded the limit and connection is blocked.

Yeah, where is the form? There is no way to contact support.

Hello,

My TeamViewer ID has been suspected for a commercial use but I don't use it for that.

Could you please make this message disappears?

My ID is **Please Do Not Post TeamViewer IDs**.

Thank you

Hello,

I am a free home user and I use TeamViewer for my computers. If i try to connect to any computer from my iPhone via the TeamViewer client, everything works perfectly but after one minute, it disconnects my session saying there's a timeout. I notice that each session is limited to only 1 minute of use. What is going on here and how do I fix this? This does not occur when I use the client from my Mac.

I assume that this near immediate "timing out" of my connections is because of suspected commercial use, I just started seeing it the other day. I try to do the reset procedure on the page that makes me log in and then "generate a PDF" but the form never generates a PDF, pushing the button does nothing, no matter what browser or operating system I am on. I actually had to hook up a monitor to the Mac Mini that I usually run headless and connect to with teamviewer to confirm that the form is just plain broken, no matter what. I'm a web design dinosaur from the 90s and early 2000s, so I will gladly fix your form if you promise to stop limiting my entirely personal use account.

Seems like this a very common issue. I use the application strictly for home use to support my daughter and my parents. Happened to me in late 2019 and I went through the process of confirming I was using for non-commercial purposes and I received a confirmation that I was re-authorized. Now around the same time late in 2020 I started getting the messages and kicked out of my sessions again. Went through the approval process again and this time I was denied. Filled out the escalation paperwork and have heard nothing. Several follow-up emails have gone unanswered. Looks to me they are trying to purge users from the free service. Disappointing.

For those accessing computers on their LAN and getting the 1 minute timeout, you can connect using a LAN IP address. (e.g. 192.168.1.108)

A **bleep**. But it works.