Same frustration here - evidently sophisticated means commercial. Like most people, I use Teamviewer for my mom. Hopelessly inept at anything with a screen. I'd like to thank them for letting me use their software to help her out, but the most recent restriction to 5 or so minutes makes that painful.
Honestly - be happy to pay for a personal license without restrictions at a price more suited to the value it has for me, but $600 is enough to make me look elsewhere for solutions - maybe even slog my way through Apple's remote management **I like TeamViewer**.
This keeps happening now with everyone I connect with.
Your Teamviewer sessions has timed out and will be closed.
This was a free session sponsored by TV.com. TV sessions are free for personal use. Thank you for playing fair.
Does it think I'm using it commercially? Why can't I stay on anymore?
I connected to my mother's computer via TeamViewer for a remote control session to assist her and within 30 seconds, just after seeing the desktop on the remote computer, TeamViewer closes the connection. It then displays a text box message saying "Your license limits the maximum session duration to a partner, immediate reconnects are blocked. Please try later or upgrade your license." So I waited a couple of hours, tried it again with the exact same result.
I've used TeamViewer for years to support my family and to remote control other computers on my home network and until a year or so ago, never had a problem and was always grateful for the free personal use license. I've never used it for commercial purposes. But right now, I can't even remote control my laptop, which is sitting 2 ft. from my router on the same network.
I'm flummoxed as to how to fix this. It's not like I can afford to purchase a commercial license just for the ability to look at an error message on my mom's computer. I tried uninstalling and reinstalled TeamViewer to no avail.
I'd be very appreciative to anyone who can help me solve this problem.
I have the exact same problem!
I'm having the same issue, teamviewer team please help. I need to help my parents overseas!!!
Same thing happens to me. Teamviewer Team? Hello...???
I have been using TeamViewer for years but recently it has limited my use to only a few minutes.
Once it said I needed to upgrade to the Business model and after writing back and forth they reactivated my access to a longer time I guess.
The people I am working with are now getting the same run around as I had and we are not big users of this system so why is the system being so complicated to work with>
I have told everyone that if it consists we will change over to **Information removed as per Community Guidelines** so we will see what happens.
So much for that. It has been fun and good with this free service but I guess we are no longer needed.
After downloading the latest free Teamviewer, I keep getting timed out within 5 seconds after connecting.
For some reason when I sign in to do work from home it says we are using commercial use detected and i cant work from home anymore
I am a kindergarten teacher (i.e., NOT a computer person) and I use TeamViewer to occasionally help an elderly friend with his computer questions. Lately, we can only connect for about 1 minute and we get kicked off. Are there new limits to the free use?
I used to love TV to help all the family members with their computer issues. Now I get a 10 minute time out which is a real problem. Then you cannot reconnect for a period of time. I cannot remember the amount of time but I think it was 15 minutes. Really not helpful when your great aunt keeps hitting the close button. So Esther responses are incorrect as Bdoubleu stated. Maybe TV now considers all users commercial users. Regardless I had to move on to another Remote Desktop product.
I'm doing pure personal use (connecting from one computer to another within my home, as a retired person), and ran into the issue of false positives on commercial use earlier this year. I followed the PDF-based appeal process, and that worked the first couple of times. Most recently, there was no response to the PDF appeal, and I'm still having connection problems.
Currently, it connects OK, but times out after about 1 minute (not due to inactivity, just elapsed time). "Your TeamViewer session has timed out and will be closed." and below that "This was a free session sponsored by www.teamviewer.com. TeamViewer sessions are free of charge for personal use."
I didn't use to have these timeouts. It's not actively complaining about the falsely-suspected commercial use, but I suspect the timeouts and the commercial use malarky are related.
Are the timeouts related to suspected commercial use (ie, if I finally get a response on the latest PDF appeal(s), will this go away?), or is this a new roadblock for TV? :-(
I'm having a similar issue, my connection drops seconds after connecting to my brother's computer. How do I resolve this and what is the PDF appeal process?
@califbob51 here's the link - https://www.teamviewer.com/en/reset-management/
Good luck getting it resolved.
Currently I'm using Team-viewer for personal use but during connection it's continuously showing session timeout due to commercial use.
Please resolve this issue as soon as possible or I have to move for another remote connection apps.
My Team-viewer ID: **Information removed as per Community Guidelines**
why i have limit it?
Only solution I've found so far is to use a completely different program!! I know we are "free" users but the fact that we can't get support is ridiculous!!! I may just have to move on from TV....smh
First, I read the article https://community.teamviewer.com/English/kb/articles/5265-why-do-i-see-commercial-use-suspected-commercial-use-detected and I followed the steps, filling forms precicely and signing multiple times over the last 2 years, doesn't work. Even it it recents - it lasts until next connction.
There's absolutely no commercial use in my case - trying to help my parents, who are in another country.
I have a colleague with identical situation, he tried to use TeamViewer to help his relatives.
Do I assume right, that the avove article is not correct/up to date and slowly "free version" is getting deprecated?
What the heck have they done with this program? It used to work so well and I never had issues with it. I've used it for years to connect to my Dad's computer to help him with issues. Today I went to connect and it won't accept the password and then keeps popping up a message about connection timeout and giving me some time that's a minute away that I have to wait. I wait until after that time but it pops up the same message and updates the time to be another minute out. Finally got connected going through the Chat section and it stayed connected for about a minute and then disconnected. When I try to reconnect, it does the same thing. WHAT is going on?
Yes, I am having the same problem. Contacted TV multiple times with no response.
So I've been using team viewer free for awhile to help remote to my home computers when I'm away but now all of a sudden I've limited to 5 minutes for non-business use? is there a way for support to review my logs to see that I don't use it for business so I can remove the time restriction?
This started about November 2020. I only use Teamviewer for personal use. I connect to a friend's computer in another state and the session in terminated shortly after connection. Every attempt to reconnect is met with a Blocked notice and states to upgrade the license. I only use this for personal use. What happened to Teamviewer that I can no longer use it?
I'm having the same issue. I use Team Viewer to help an elderly computer-challenged friend occasionally with help on updates and basic tech questions. Now I have to pull my hair out trying to visualize what he's describing on the phone. Ugh. HELP!
I want to know if there any time limitations in TeamViewer free personal use?
I have been using TeamViewer as an aid to help family and friends for a while. I typically use it 1-3 times a year to help someone. I am not running a business by any account. I don't know why TeamViewer things that I am running a business.
Today, I was helping a friend download something onto his computer and we needed to reboot his computer. After he rebooted, I was never able to reconnect to his computer. Every time, I tried to connect, I kept getting the same error message.
I have waited when I wait until the posted time, it keeps giving me a new message that requires waiting another 1-2 minutes. Even if in the case of the example above of 14:52. If I wait until the time on my computer reaches 14:54, it will still not let me back in.
Is this a bug? or what do I need to do to allow me to connect to friends again? Why does TeamViewer think that I am running a business, if I haven't used the app in the last month? :(
I keep getting the same error message. I emailed teamviewer and is still awaiting a response.
HI all. Two Win 10 machines on the same home network both machines are running 15.13.6. I am getting the below. My network is solid.
I am getting the same message. I have not used my teamviewer in a while, but there have never been any time limits before. I have a free license and use it throughout my network to remote manage and transfer files around. I have never been able to get Windows 10 to network share like I could on Windows 7. I default to Teamviewer. Because I have a free license, it won't let me submit a ticket!
I've been having the same issue since October 2020, I've tried contacting TeamViewer by phone and by chat , they refuse to respond.
[removed per Community Guidelines]
the TV company with HQ in munich does NOT support any non paying customers, they want your money and cheapest offer is around 170 eur per years, nothing for hobby geeks like me,
good luck and hope i can help you guys better than their official support channel ;)
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