Missing license
Hello, I ordered licenses to the mail after which I changed my other mail , but when entering the new account it is indicated that there are no licenses, please transfer them or report the necessary actions from mine parties and I am waiting for an answer as soon as possible because I purchased licenses that I can not use
Best Answer
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Hi @iiko,
Thank you for your post.
We are unable to affect or provide direct support in licensing issues here in the community, for security purposes.
If you would like to move your license to the new TeamViewer account, you need to contact our support team to remove your license from the current TeamViewer account.
If you have a Business / Premium / Corporate license, please call our support team.
If you have a Remote Access license, please submit a ticket with your licensed account. (not the one that has not been recognized as the paid version.)
Thank you in advance for your understanding.
Kind regards,
Yuri
Former Japanese Community Moderator0
Answers
-
Hi @iiko,
Thank you for your post.
We are unable to affect or provide direct support in licensing issues here in the community, for security purposes.
If you would like to move your license to the new TeamViewer account, you need to contact our support team to remove your license from the current TeamViewer account.
If you have a Business / Premium / Corporate license, please call our support team.
If you have a Remote Access license, please submit a ticket with your licensed account. (not the one that has not been recognized as the paid version.)
Thank you in advance for your understanding.
Kind regards,
Yuri
Former Japanese Community Moderator0
