Remote control
Hi everyone , I tried to search the forum, I know the rules well (first search then ask) but I'm a bit in trouble with English (you have surely noticed the bad google translation)
I downloaded the Teamviewer app so I could help my parents remotely with their mobile phone. I didn't understand why you need another app (Quick support) but if it doesn't work out what it's for? I tried with my mobile phone and apart from viewing the screen on the pc I can't do anything else.
How can I fix it? Thank you.
Answers
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Nobody?
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Hi @OmarCom73,
Thank you for your posts. Is your parent's mobile phone an iPhone?
Compared to connections to other operating systems like Android, iOS doesn’t allow remotely controlling the device. You can find more information here
Kind regards,
Fiona_G0 -
My parents' phones are a Xiaomi MiA1 and a Xiaomi Mi 10 T Lite 5g
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Hi @OmarCom73,
Thank you for your reply. To control Android devices remotely, you need
- the TeamViewer QuickSupport App and
- a dedicated add-on for each device/manufacturer installed on the Android device.
As there is no dedicated add-on for Xiaomi currently, you may try to use the Universal add-on. You can find the relevant information in the article below
Kind regards,
Fiona_G0 -
I'm currently testing my phone, a Xiaomi Mi 9 SE (Xiaomi family 😅), before having my parents install the app.
I have, of course, TeamViewer, QuickSupport, its addon and also the Host app but so far I have only been able to check the phone once.
I have given, I believe, all the permissions that MIUI requires but I only get the screen display and nothing else.
Sorry for the bad English, translated (badly) by google
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No solutions?
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