I am not satisfied and would like to return. How to cancel my license. I am still on my 7 day money back guarentee period
Hello @stefanoc
Thank you for your message.
Unfortunately, you cannot cancel your subscription on the Community.
The only way to cancel is to submit a ticket via this link: Open a ticket now!
I thank you in advance for your understanding.
Cheers
Jean
Hi @下田潔司，
Thank you for your post. We are unable to affect or provide direct support in cancellation or licensing issues here in the community, for security purposes. Cancellation requests must be received in written form, which is easiest via the ticket system:
Hi there,
thanks for your posts. It´s sad to read you want to cancel.
However, we have a Knowledge Base article that gives you info all around a teamViewer subscription here:
This article also explains how to cancel:
For your security, all cancellations must be submitted in written form, by submitting a ticket. Written requests must be received by TeamViewer at least 28 days before the end of the initial subscription term or any subscription renewal term.
I hope this helps you.
Best, Esther
I take it back!!! once I've logged in here I found the Service tab at the top and you raise your ticket in there!
I am also not happy with teamviewer and want to cancel my order.
I am not satisfied and would like to return. How to cancel my license. I am still on my 7 day money back guarentee period.
please inform how this can be done easily.
Hi @CopyInn
Thank you for your post.
The renewal is taking the same billing details you had for the first order. On your invoice it is stated which payment method is chosen (PayPal or credit card) in the text underneath the table.
You are right, there are no billing information available in your TeamViewer login. Please feel free to call your local sales department whenever you are having a question in regards to your license or billing.
I hope, this information is helpful.
Thank you, Esther
I have a business license for Teamviewer 12 and need to get a response from teamviewer on my question of removing autorenew or the process to follow i.e. who to contact.
Thank you
Tel. +1 800 638 0253 is the number I called, it was a quiz to win a cruise or something. (its the number ini your billing email footer)
**Please do not post TeamViewer IDs** is the invoice number.
I'm just being pooled around here.
I have sent you (Teamviewer) emails with stop of my license when it stops the end of this year.
So now I have also posted it here and the case is closed now.
Regards Bo Trusbak
Tandlægernes IT ApS
**bleep** service tried to cancel subscription . I have now emailed teamviewer stating I will take legal action but guess what they are not responding.
I am sure it against the law not to have a cancelation button perhaps I will see what happens in court
Teamviewer don't let you cancel. They make it as hard as possible to cancel in the hope you give up. 12 months later, you are £300 lighter in your bank account and the cycle starts again.
Hi @Sunxishan,
Thank you for trying to open a ticket.
Please know that using a licensed TeamViewer account is essential to access the ticket system.
Kindly contact our support team by phone or chat if you have not activated your license with your TeamViewer account.
Alternatively, please tell us your email address via private message.
We appreciate your understanding in this process.
Best,
Akiho
Hi @Tarryn,
Thank you for reaching out to the Community, and we appreciate your effort in submitting a ticket.
In order to cancel your subscription license, it is required to submit a support ticket.
Yet, if you are still stuck with the loading page on a ticket system and cannot open a ticket, we would recommend contacting our support team by phone or chat
Please return to the Community, if there are any difficulties contacting our support team.
Good day. I would like to request an unsubscribe. I am not interested in using Teamviewer services. I just wanted to try the free version, which you probably don't have. Will it be possible to solve it here? Thank you.
How do I cancel the subscription?
I am trying to cancel since 2021. I get billed and pay for nothing in 2022.
For 2023 I disabled the auto payment, however, I still get invoices from TeamViewer.
Hi @Gebl123,
Welcome to the TeamViewer Community! ✨
For security reasons, we cannot handle requests related to professional licenses.
To cancel your subscription, you will need to submit a ticket.
To do so, please follow the steps below:
Our customer support will then take over your request and will come back to you.
Jen
Hi @BobbyHug,
Thank you for reaching out to the Community. And we are sorry to hear that you're leaving us.
Please know that we are unable to proceed with any invoicing or cancellation requests publicly in the Community, as private information is involved in those topics.
And all requests for cancellation need to be made to our support team via support tickets.
If you have any difficulties submitting a support ticket, kindly contact our customer support team by the following methods: phone or chat
Thank you for your understanding.
Can you please cancel my subscription and refund the money to my bank account? I am within the 7 day window. Thank you.
Had similar experience. Great product, but subject to terrible AR dept. Was accused of not paying after one year and only when I advised in writing that I did not want to renew. Called AR to try to clarify. Send copy of credit card statement as requested, which they claimed that they did not receive. AR took easy route of assigning my file to German collection agency.
After numerous follow up numerous times, where I cc customer service, the proof of payment was forwarded to another dept, who issued a credit note - which is odd - as this implies that they owe me $. I was tempted to write to their CFO about how they manage their accounts but I suspect the email will end up in the same place as my initial credit card payment and other emails. So instead buyer beware !
Hi @feinan,
Thank you for posting in the Community and we are sorry about the wait on the refund.
As the moderators are not able to assist with the inquiries about payment, we kindly ask you to phone☎ TeamViewer Support Team for a direct conversation about the refund status.
We are sorry about the inconvenience but hope you will get a satisfying outcome about the refund.
Ying_Q
Hi Team,
I have same issue, but in my case I did cancel the subscription and I received confirmation on mail on Ticket No. [removed per Community Guidelines]
But 3rd party agent is still chasing me for it. Please can you guys help me with PDF for cancellation so that I can resolve this.
I am trying to reach on chat as well as on phone, but no one is answering. Please this doesn't look good for listed company.
Hi TeamViewer,
I want to cancel my subscription immediately. I have not been using it for 2 years, and I have already sent multiple emails to your sales team requesting cancellation, but it has not been processed. I urgently request you to cancel it ASAP as I am unnecessarily paying for a service I don't use. It's frustrating that there seems to be no way to cancel the subscription, and the support ticket system is not working. It raises concerns about whether these are predatory money-grabbing techniques.
I kindly request you to cancel my subscription immediately. I no longer want to use TeamViewer and will never recommend it to anybody.
Please proceed with the cancellation. I am willing to pay any necessary fines, but it's essential to cancel my subscription.
Looking forward to confirmation of the cancellation.
Hi @HAROLDBELL,
Thank you for reaching out to us in the TeamViewer Community!
There was a response from the support agent about 5 hours ago. Can you kindly check your email inbox for the case update, and I hope you are satisfied with the update.
edit -it's been 5 HOURS of waiting in the chat for a support agent. Although, this is the recommended mode of contacting support for "faster service" when holding. Make it make sense.
Greetings,
We have been attempting to contact someone at TeamViewer for some time now, and we are extremely disappointed in the lack of response we have received thus far. Our VP of Latin American operations submitted a ticket on September 13th, and we have yet to receive an update or even an expected response time. It is beyond frustrating to deal with the difficulty of canceling a subscription with your company, and we expect a prompt and satisfactory resolution to this matter.
We also attempted to reach out to support via chat, and we were highly disappointed with the service we received. We started the chat at 12:51 p.m. EST, and despite being the 17th in queue, we waited for over 3 hours - 1.5 hours in queue from 17 to 1 and another 1.5 sitting in 1st queue waiting for a response. We have attached a document detailing the chat conversation to this email.
The original support request number is #[removed per Community Guidelines], and the associated email is [removed per Community Guidelines]. We demand a confirmation of our subscription cancellation as soon as possible.
We hope that you take this matter seriously and provide us with a satisfactory resolution promptly.
Thank you.
I wish to cancel my Teamviewer subscription since it has not been used for a number of years years. I am being hounded by Teamviewer for subscription fees. It is not possible for me to login to the support site as I am not recognized as customer and am always diverted to the community site.
What can I do to ensure my subscription is officially cancelled?
Hi @GTGT,
We are sorry to know that you want to cancel the TeamViewer order.
All cancellation requests will need to be processed with the TeamViewer Support Team. Have you tried to call the team for the cancellation submission?
📌Note that the written requests must be received by TeamViewer at least 28 days before the end of the initial or renewal term. Please ensure that you meet the criteria for cancellation submission.
Hi @Auto_renew_SCAM,
Thank you for sharing your experience with us!
When your subscription renews automatically, it is for the next entire period of 12 months. There is no possibility to pause it, even if you no longer need it.
Regarding the cancellation policy, if you wish to cancel your subscription, you need to submit a ticket at least 28 days before the renewal date.
We invite you to refer to our dedicated article for more information: 📄 All about subscription.
If you have any further questions, feel free to ask them here!
Just run into the same issue with the unknown auto renew and notice period. I wanted to pause the serivce as we currently no longer need it but after this sharp practive I will not be recommending or using them again
Hello. ( I am not good at speaking English. So, Please understand even if my explanation is not enough)
I purchased the plan (TeamViewer Remote Access) on my mistake. I paid on August 22 and canceled the subscription right away on August 22.
name is DESKTOP-KU[removed per Community Guidelines]. Invoice number is [removed per Community Guidelines].
I don't want to use Teamviewer anymore and so I want to get a full refund immediately.
Please reply as soon as possible. Thank you.
my email address is [removed per Community Guidelines]
Hi @Hamco,
Thank you for posting and we are sorry to hear about the cancellation request.
Is there anything we can help you with the license-related issue?
For cancellation requests, we would like to advise you to submit a support ticket to the TeamViewer Support Team and the support representative will then go ahead to update you about the cancellation.
We appreciate your understanding in getting the answer about the cancellation.
Hi @Bizadmin,
Thank you for reaching out to the Community
Kindly sign in with your licensed TeamViewer account to generate a support ticket via the below link:
If you have any difficulties submitting a support ticket, please try again to contact our customer support team by the following methods: phone or chat
P.S. Please also know that we are unable to proceed with any invoicing or cancellation requests publicly in the Community, as private information is involved in those topics.
please cancel out subscribtion Immediatly, We have not used this service in over a year or more.
Hi all,
Thanks for reaching out to our Community, and I'm sorry to hear you're canceling your subscription.
Please know that all cancellation requests must be processed by the designated team - our moderation team can't process these requests in the Community.
If you're having difficulties opening a ticket, we advise contacting our support team directly using the local phone numbers.
@JoeMuniz if you have not received the email/ticket from our representative, we advise giving them another call to get the situation clarified.
Please let us know if you need any further help.
Best, Carol
