app CONNECT button does not detent or has no action in BigSur [11.2.1]

Options
avincent98122
avincent98122 Posts: 4 ✭✭
in General questions

App [15.15.5] CONNECT button does not detent or has no action in BigSur [11.2.1], thus cannot link new account to new app. Email threads confirm success of account.

Answers

  • JeanK
    JeanK Posts: 6,988 Community Manager 🌍
    Options

    Hello @avincent98122,

    Could you share a screenshot of which button is not working properly?

    Community Manager

  • avincent98122
    avincent98122 Posts: 4 ✭✭
    edited February 2021
    Options

    the SIGN IN button.


    2021-02-25 09_49_49-Clipboard.png


  • JeanK
    JeanK Posts: 6,988 Community Manager 🌍
    edited February 2021
    Options

    @avincent98122 After discussing with our expert, we could confirm that we found this behaviour on some other devices.

    In some cases, restarting the Mac did solve the problem.

    Could you try this out and see if it fixes the issue?

    Also, could you try to log in with this exact same TeamViewer on another device?

    Community Manager

  • avincent98122
    avincent98122 Posts: 4 ✭✭
    Options

    I have no other OS device to check and yes, several reboots does not resolve it. The iOS apps log in just fine.

  • JeanK
    JeanK Posts: 6,988 Community Manager 🌍
    Options

    Did you try to uninstall by deleting all settings and reinstall the application?

    Community Manager

  • avincent98122
    avincent98122 Posts: 4 ✭✭
    Options


    Yes . YES .. I did ALL of the obvious troubleshooting steps.

Trustpilot

Categories

This Week's Leaders