cant connect to a remote pc

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tntbradley
tntbradley Posts: 1
in General questions

I am currently in Spain and I tried to connect to a friend in the UK but got the message saying remote computer running an old version please update but we are both running the latest version?

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  • Esther
    Esther Posts: 4,051 Former Community Manager
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    This sounds like an issue we were facing yesterday, but this has been resolved already. See here.

    Are you both on the latest 15? If not, this might be the cause. Otherwise - does a restart of TeamViewer help?

    Former Community Manager

Answers

  • Esther
    Esther Posts: 4,051 Former Community Manager
    Answer ✓
    Options

    This sounds like an issue we were facing yesterday, but this has been resolved already. See here.

    Are you both on the latest 15? If not, this might be the cause. Otherwise - does a restart of TeamViewer help?

    Former Community Manager

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