didn't receive my license!

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reyes89
reyes89 Posts: 1
edited May 2023 in Licensing

yesterday I bought a remote acess license,hoping to use it in the moment but only received a confirmation email saying that I should wait for the bill and for the license code.

then are mostly 24h since that and no license code or bill mail have been received,I can't use my license and ofcourse as I can't use my license I can use the support ticket to send an issue

I can't believe THIS level of quality for a company that bill's that amounts monthly for a license,we need that license to work and need it NOW

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  • Yuri_T
    Yuri_T Posts: 2,256 [Former Staff]
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    Hi @reyes89,

    Thank you for reaching out to us and I apologize for any inconvenience caused.

    We have sent an activation link though email. Could you please check if you have received an email from us?

    I look forward to hearing from you.

    Kind regards,

    Yuri

    Former Japanese Community Moderator
  • happy917
    happy917 Posts: 2
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    I paid for the Single User yesterday and still have not received my license code to convert my account

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