Missing activation link

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ClaudiaF
ClaudiaF Posts: 1 ✭
in General questions

Hi,


I recently bought a license, and I got access to the customer portal where it says that my license is already active.

However, if I login into my teamviewer account (or open the app), it still says I'm a free user.

What is that I am missing??

Thanks for the help

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Best Answer

  • Esther
    Esther Posts: 4,051 Former Community Manager
    Answer ✓
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    Hi Claudia

    It seems that you activated the Customer Portal but not the license on your account.

    Can you check your emails again for an email called something in the license of "Activate your TeamViewer license" and open it. In it, you should find a link to activate your license.

    Former Community Manager

Answers

  • Esther
    Esther Posts: 4,051 Former Community Manager
    Answer ✓
    Options

    Hi Claudia

    It seems that you activated the Customer Portal but not the license on your account.

    Can you check your emails again for an email called something in the license of "Activate your TeamViewer license" and open it. In it, you should find a link to activate your license.

    Former Community Manager

  • ClaudiaF
    ClaudiaF Posts: 1 ✭
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    Thank you!

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