Missing activation link

ClaudiaF

Hi,

I recently bought a license, and I got access to the customer portal where it says that my license is already active.

However, if I login into my teamviewer account (or open the app), it still says I'm a free user.

What is that I am missing??

Thanks for the help

Esther

Hi Claudia

It seems that you activated the Customer Portal but not the license on your account.

Can you check your emails again for an email called something in the license of "Activate your TeamViewer license" and open it. In it, you should find a link to activate your license.

Esther

Hi Claudia

It seems that you activated the Customer Portal but not the license on your account.

Can you check your emails again for an email called something in the license of "Activate your TeamViewer license" and open it. In it, you should find a link to activate your license.

ClaudiaF

Thank you!