Can't activate a license due to a double order, can't submit a ticket as have no license
Got a really frustrating issue where I have purchased a remote access license for a member of my team, got no confirmation of payment the first time I put a payment through so submitted it again only to be charged twice and now we can't activate the license due to the double order. I also can't submit a ticket as we can't activate the account!!!!!
I can't get through to anyone helpful on the phone as as soon as I either select the Remote Access license support option I get disconnected and if someone tries to connect me from another area, I get disconnected AGAIN.
Any ideas?
Comments
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Hi @TJL,
Thank you for your post and we are sorry to hear about your experience.
Could you please send through your email address, invoice number, and your payment proofs via a Private Message so we can create a support ticket for you?
I'm looking forward to hearing from you.
Kind regards,
Fiona_G0 -
Hi Fiona,
Thanks for looking into this. I am unable to upload my payment proofs via private message, I keep getting failed error code 403. I've tried multiple browsers
Tom
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